Don't get me wrong we had a great itinerary on the Carnival Magic 4-16th Sept 2011 (had it not been for the strike across Italy we would have gone to Naples instead we ended up in Marseille so they could enusre we visited Rome). Embarkation and Debarkation were very efficient
Staff didnt always seem very happy,they were curteous enough but no polite conversation or equiry about how the food or service was.
We were on a table of 8 for late dining in Northern Lights restaurant and our food was most of time just about warm enough to eat. We did bring this to our waiters attention but it was still very hit and miss on the temperature of the meals. The quality of the food was good so Carnival can sort this problem. The waiters appeared to have more tables to manage on this cruise and so were very busy, something which will impact on service. Not got it right on this new ship, they need to improve it when it goes to the Caribbean.
Wine packages- they ran out of wine and only 3 out of the 6 white/rose wines were available from Day 2-that is rather odd don't you think?
The cabin attendants and dining room waiters were attentive and we enjoyed the singing and dancing in the dining room with the waiters. Well done
There were no captain cocktail parties, or anything to make formal/elegant nights at all special so it made these evenings a bit of a non-event except for the opportunity of photographs of course.
We both felt that drinks on deck and bars were expensive and really noticed that not many people were buying beers or cocktails because of this.
I must commend guest services for rearranging our Leaning Tower of Pisa tickets. Because of re-routing for Italian strike, our tickets needed putting back a day and they got it sorted for us, and printed me off a new booking confirmation.
Would I travel with Carnival again, possibly. They just need to up their game a little and it would be fabulous