We had previoulsy sailed on the Legend of The Seas so knew exactly what to expect from its sister ship The Splendour. We choose our cruises based on the itinerary rather than the ship as we have found regardless of the ships facilities we spend most of our time either exploring ports or lying on a sun lounger on sea days.
Embarkation was painless, we arrived at 1600 and were in our room by 1630 with our bags delivered 20 mins later. Disembarkation was the same - went to our assigned lounge at 0835 and were off by 0850.
The Splendour is due a refit next month and I hope they update the style of the cabins as while they are perfectly functional the decor is out dated and a little dreary. The ship is in good condition by enlarge and is very clean, however towards the end of the cruise many of the pieces of equipment in the gym were out of order and there were a lot of sun loungers with broken straps.
We found the food to be of the normal standard expected on RCI ships (better than Princess imo), the food in the Windjammer was of decent quality if a little repetitive. Where possible we ate in the dining room for breakfast/brunch and lunch which we enjoyed much more as it is a less chaotic environment. Food in the King & I dining room was good aswell but I felt the menu was a little over complicated at times with there being numerous occassions where I and many table mates reverted to the 'safe menu' of chicken or steak.
All staff we encountered were pleasant and helpful, we arent the most demanding of passengers and treat the crew as we like to be treated so we had no problems. Entertainment wise we found the 'guest' acts to be excellent - excluding the magic act which was brutal, and the acts by the ships dancers to be poor. Cruise Director (such a over elaborated title) was fine - loved himself but in my experience they all seem to be huge fans of themselves regardless of how good or bad they are at the job.
Despite other comments in the reviews we found the price of alchol to be as expected and cheaper than what we would pay in a city bar or nightclub, perhaps this is relavtive to where you come from etc. Cocktail of the day for example was $5.95 + 15%. We choose not to do any excursions through RCI as we generally find the price of them to be exorbent and involve spending too long sitting on a coach or being brought to shops etc that we have no interest in visiting. Normally we book excursions independantly but on this occassion all ports were DIY'able (Venice, Kotor, Kusadasi, Bodrum, Santorini, Mykonos & Split...no point reviewing these as the ship is going to South America shortly).
We had a terrific time and would have no hesitation in sailing on The Splendour again, just bear in mind the size of the ship prior to booking....if the ship is the destination for your holiday then this may not be the one for you as it lacks the facilities of other larger class ships. Cant understand some of the other reviews being so negative, perhaps expectations set too high - this is RCI not Cunard or Oceania and service levels vary accordingly as does price!!