Ventura Cruise Review by julie foster: Carry-on cruising!!!
Overall Member Rating
Destination: Europe - Western Mediterranean
Travelled by car to Southampton and found CPS car parking efficient and easy.Long queues for embarkation but we were on the ship within an hour and half of our allocated time. Whilst waiting in line for security we were accosted by photographers wanting to take photos of us on embarkation; this was to be a theme on Ventura - photographers were everywhere - on disembarkation at every port, in every bar/club, even each meal time they would pounce on you. This was annoying and oppressive, particularly since the photos were selling at £5.95 for a small one. Nobody we met on the cruise actually purchased any. Fair enough having photographers available but allow us to make the decision as to whether or not we wish to use their services. The cabin was well presented and spacious and we were quite happy with it, until one night the balcony door (a heavy glass door) actually came off its runners in my hand as I was trying to open it. My partner was asleep and the sea was choppy, so he More
couldn't hear me calling him for about 10 minutes and I had to stand there holding this huge door to prevent it from dropping onto the floor or blowing overboard and taking me with it. This could have caused a serious accident. We called reception and they sent the housekeeper to our room, who managed to put the door back in with our help, but it wouldn't close; we had the rest of the night with a howling gale blowing through the cabin - mainatanence men don't work out of hours!!
The cabin had a fridge and tea making facilities which were replenished frequently, and the room service was good value with a wide range to choose from (when you could actually get them to answer the phone).
The first port of call was Barcelona and we were sitting on the balcony waiting for our excursion time. Enjoying a leisurely breakfast, we were suddenly drenched with a high powered hose pipe from the bridge; the crew were cleaning the floors and underside of the floors directly above our balcony. To say we were soaked is an understatement; our breakfast was floating, guide books were ruined and the camera had a lucky escape. We complained about this and were told that the crew only cleaned on port days when most passengers were off the boat. However a good many of us were still on the boat and we could be seen from above where the cleaning was going on, had anyone bothered to check. We got a gruding apology and were made to feel as though we were causing trouble. The manager said that we had to produce any ruined items so that they could consider what they "may be able to do about them". After making a fuss (mainly becuause of the need to forcibly extract an apology)we did get a bottle of duty free wine.
We unfortunately had further cause to complain when trying to access the internet. P&O charge 50p a minute, or you can buy an hour for £35.00. This is daylight robbery and is certainly one factor that will prevent us going with P&O again. We run a business and left 7 children at home, so making contact with home is crucial to us. But the annoyancy didn't end there! We went to sign up for an account only to find that we had to pay £2.50 to even register. Reluctantly we had to do this, however, half way through a one line email the system crashed and I had to start again. one email cost me over £7.00 and on arriving home, I discover that my email did not even get sent. They do advertise that the connection will be slow, but slow doesn't even begin to describe it. Absolute rip off. We complained about the system crashing and as a goodwill gesture, they knocked £2.00 off the total cost. Outrageous.
The TV in the cabin was poor, only channels really were news and P&O spin channels. There were some films available at a cost of £5.95 each. We luckily had our laptop with us and a selection of films - top tip for anyone about to sail as days at sea can be long. The cinema had a daily showing whne at sea, but the films were not new films and we had seen them all before. P&O could at least have put on some current films and more than one showing (usually 1pm. The entertainment overall was a washout; we were really disappointed and after a few days we didnt' even bother to go. It was second rate and I would say not even Butlins standards. The activities similarly were not worth bothering with, nor the talks, unless you were interested in cars, flying or back pain. There was no atmosphere at night - only one party type evening on the top deck on the saturday night, which seemed to be mostly crew letting their hair down. Nothing at all on the last night and the bars were sedate and disappointing. We had been looking forward to a disco onboard but nothing we encountered could be described as a disco really.
Meals were overall quite good; but we were restriced to the same restaurant each night at 8.45, which didn't always suite us. We could have used the buffet if we didn't want a sit down meal, or paid to dine in one of the paying outlets, but we had been warned off doing this by other passengers as not good value for money. The wine onboard was expensive and although you could take your own, there was a £10.00 corkage fee.
It did feel to us as though we were being accosted at every turn for more money; we would have preferred to have paid more up front than having to keep shelling out for extras. For example, bottled water for the excursions - £4.95 for two small bottles. This isn't a very honest way - lure the passangers on with the hype and spin and then rip them off in whichever way you can.
The excursions were variable in quality; we went on a bike tour of Barcelona, which was excellent and we had a super guide. Really would recommend that - not strenuous at all but a great way to see the city. We then did the 'easy Nice' tour - what a joke!! 68 Euros for a lift into town basically!! The guide was a silly, giggly woman who told the coach her life story and even pointed out where she lived. She then told the group to follow her hat as she steamed ahead, only to take her hat off in the crowds so nobdoy could see her. The worst of it though, was when we came to some steps down into the old town - the guide had vanished off into the distance and we were left to help 2 wheelchair users down the steps - they were elderly and if we hadn't been lagging behind the group, they wouldn't even have had our help. You would have thought that the guide would take note of this and choose a route without steps that was suitable for all passengers - disgusting. We left the group and go the bus to Monte Carlo for 1 Euro - and back again almost right to the port. Avoid this tour!!
Gibraltar excursions were all sodl out by the time we tried to book, but in the event there were a number of tour guides on the quayside selling tours for half the price that P&O were charging. These tours included twice as much as the P&O one, and was very good. Don't bother booking with P&O as again, a rip off.They were running seperate tours for each attraction, whereas the one we took covered all of them for 25 Euros.
Overall, we did have a really good time with enforced rest and nothing really to have to think about. We will definately go on another cruise but not with P&O - it was a real let down. Less
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Cabin review: CAD110 Junior Mini Suite with Balcony and Bath/Shower
Fairly spacious cabin with enough room to get around bed. Balcony small and overlooked. No sun loungers on balcony and tiny table not big enough for a tray of coffee. No DVD in room, and TV was poor so take your own laptop and DVD's to watch. Fridge in room and cork screw. Tea and coffee making facilities were good are regularly replaced. Cabin Steward was friendly and efficient. Cabin door didn't seal properly (balcony) and actually came off its runners one night.Read All Junior Mini Suite with Balcony and Bath/Shower (CA) Reviews >>
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