Lots of good ratings for this one!!
Our third cruise and second with NCL (Bermuda) in 1992 and with Princess (Alaska)in 1997.
My best expression about the staff is they all appear to love their jobs and the service shows. I have no complaints about any of the staff. Got to know a couple of them and they were kind, friendly, courteous and smiled all the time. We made friends with April in the Sports Bar, Joanne in the Spa, Stephania in the buffet area, Hayon (a chef) and Tom from the "Dive In" crew. Great people!!!! I'm telling you, they loved what they did. Tom did me a special favor helping with a tour and went way above the call of duty and took it all in stride ... "just all in a day's work." I couldn't have thanked him enough (even though I tried, including trying to tip him which he refused completely). He said, just fill out the comment card at the end of the trip if you want to thank me. You know that I did!!
The ship was well maintained and very well appointed. We didn't have any trouble understanding how to get from point A to point B.
We travelled with 2 other couples and we all agreed we'd do it again on the Sun!We chose a balcony cabin, mid-ship, on deck 10. Perfect!!
We were unable to make it into Grand Cayman and were disappointed, as was the Captain who felt the tenders could have made it initially. But the morning worsened (waves) such that the tender bringing people to the ship who missed the Miami departure really struggled and eventually had to abort the attempt until the ship sailed around the island to a slightly calmer side which worked. Therefore, the port authorities made the right call not opening the port.
You can read about what Roatan, Belize and Cozumel are like on other reviews/boards. It is all about personal preferences. We snorkeled at Tabayana at Roatan...not bad but we heard that Fantasy Island was pretty cool and would do that the next time. At Belize, four of us went to Shark Ray Alley and San Pedro. Snorkeling was cool, but a long ride (1 hour plus) to get there and San Pedro was somewhat disappointing as it was pretty nondescript, for us anyway. Others did the airboat ride and liked it, plus they enjoyed having the morning on the ship to themselves since their tour didn't leave till about 1 p.m. Cozumel was more modern and we all did the swim with dolphins tour and it was pretty cool. The guys had planned on golf at Cozumel, but because we waited to book it on the ship instead of ahead of time there were only two spots left, so we took one for the team and none of us went. Lesson learned ... book the golf tour ahead of time.
We did the buffets for breakfast and lunch with no real problems. It's a buffet so you should know what to expect. The menus repeated themselves more than you might expect but it was fine in the final analysis. Very convenient which is the point. Never, never had to wait!! They had 4 different serving areas to choose from and some people took a day or so to figure that out, but it was very obvious to 90% of the people.
We thoroughly enjoyed the freestyle dining and never had any delays. We usually ate between six and seven p.m. and didn't observe any problems for any other parties either. Food and service was just fine.
Did the servers in the lounges, by poolside, etc. push drinks?? Yes, way too often. Was it annoying? Yes, but we really laughed about it more than anything else. Just say no, or wave a hand, etc. They moved on and the next one asked you a few seconds later. We laughed.
The process for embarking and disembarking was well run. We arrived around 11:30 or so for the departure and had no problems. Luggage arrived around 2 p.m. We did the express exit for disembarking and were the first off the ship at about 7:35 a.m. with no problems.
Loved the time on the ship, loved the staff, had very good weather mostly, had pretty good seas for the most part, felt very well cared for. Would do it again tomorrow if I got the chance. Isn't that the ultimate rating decision??