Having just returned from the Holy Land Cruise on the new ship Silhouette, I thought I would like to vent some frustrations as well as point out the things Celebrity does well.
The Pre Cruise Hotel Empire Palace in Rome was clean and comfortable. The rooms although small by American standards, provided more comfort than we expected for a European Hotel.
Transfers were on time and the ride was comfortable to the port. Once we arrived at the port it was bedlam. The lines for boarding were excessive. We were in concierge class and select status but we still waited in Disney type lines in a hot building. The process took over an hour. Our prepaid drink package was not on our sea pass and we had to go to guest relations to get it sorted.
The cabin was on deck 10 and aft. Our veranda accumulated ash from the smoke stacks. Cabin stewards Reynaldo and Michael were exceptional. The washed the veranda and furniture in the morning so the ash was only a minor inconvenience.
It seemed the ship had a problem selling the cabins and resorted to a practice we had not seen before on Celebrity. The empty cabins were filled by many Europeans who seemed to get a bargain. They had many children (infants up) and were rude and loud. The children lived in the pools along with their diapers, went into the no children hot tub and pool near the spa. Celebrity officials looked the other way. It was upsetting when the mothers and grandmothers changed the dirty diapers and bathed the children in the public shower next to the pool on deck 12. They even were allowed to run around in the Specialty restaurant Qsine during our dinner.
The food was up to Celebrity standards; however our waiter and assistant waiter were not experienced or simply did not care. Drinks ordered were not delivered; steak knives appeared long after the steak was served. They certainly need more training.
One hour before sailing from Haifa (about 9PM) to Ashdod in Israel the captain announced that we were staying in Haifa for two more days. This only was a problem for those of us that had prepaid tours from Ashdod and we had to re do itineraries at some extra cost. We felt that they could have announced the diversion sooner, so our tours could have been changed with more thought.
My wife and I felt that Celebrity did not fulfill their mission on this cruise