Passenger control for entry and exit of ship: Lines were well organized, moving passengers from one line to the next line for being in-processed for entry to ship. Process was well documented for exiting ship at end of cruise.
Food: Flaky crust Pastries and roll bread were best ever. This ship undoubtedly has best pastry and baker chefs! Salsa was the freshest - great taste. Popcorn was great!
Dining/Drink Service: Godfrey, Lin and Paul in the Silver Olympian Dining room provided excellent service! Mongolian Grill provided excellent alternative to traditional lido deck buffet style food. Pizzeria was good. Deli service and food was excellent: Rueben and Turkey on country roll sandwiches were classics. Ice Cream machines worked great and provided top quality ice cream.
Cruise Director: Brian was most entertaining and approachable throughout the cruise. He did an excellent job of leading different activities around the ship and making the passengers feel good about participating in activities. Scheduled activities were lots of fun to watch and participate in (Master Mixology, Love and Marriage, Hairy Men's chest competition, Dancing under the Stars, Ice Carving...) Lots of activities scheduled throughout each day. Loved morning talk with Kirk and Brian on sea days.
Cabin Steward: Semadi provided excellent cabin service making sure our cabin was spotless, fresh made bed, linens and towels for every need. Animals made from towels were really cute!
Casino Players Club: Provided a premium package to our cabin upon our arrival. Eva provided excellent customer service for slot tournament, slot playing, sail and sign assistance.
Daily Communications Newsletter: excellent forum for communicating events.
Needs Improvement Feedback:
Elevator Surveillance cameras: may need to be installed as passengers were trashing elevators smearing what appeared to marshmallow cream over different buttons of elevator by Lido deck. It was Disgusting and unacceptable passenger behavior.
Lido Deck staff: did not appear to be happy: hard to get a smile out of them.
Shopping Talks: Suggest adding information about exchange rate for American dollar and dealing with local culture economy. Cayman Island money rate reduced American dollar purchasing power. Jamaica Taxi Drivers were extremely pushy, chasing you down the street to get you to take a taxi and then when you did, charged enormous amounts and took you to their friends and pushed their merchandise on you to buy.
Casino: Recommend providing free slot tournaments to players who have at least 500 points on their sail and sign card. Recommend allowing cruise passengers to carry free drinks from one cruise to next if cruising within a year of getting free drinks. Recommend adding more 1cent/2cent penny machines.
Ship Bars: Drinks taste great but are expensive: $6.31 for one Bud Light beer is reminiscent of NASCAR/Football/Baseball attendance drink prices. Bar prices could be reduced but would that just make more drunk passengers to deal with and excessive amounts of drink containers to dispose of. Obviously there are some trade-offs to consider in this area.
Ship photographers: Pictures are expensive to purchase. We bought three 6x9 pictures for ~ $36. Would it be possible to reduce prices to $21 for three 6x9s? I understand that photographers make their living from taking pictures: but with over 2900 passengers, if every passenger bought one picture per day at $12 per picture, that would be close to $252,000 per cruise.
Excursion/Guest/Room Services: Did not answer phones even though waited for 30 minutes. Unable to perform simple tasks such as reconciling advance purchased online excursion to Mayan ruins to tickets until morning of excursion at last minute. Guest services answered questions but were not extremely helpful or friendly. Lines were extremely long. Some of the questions being asked and answered could be posted on TV channel as FAQs such as where are the ATMs located, how come my sail and sign card quit working and what to do about it, etc.
Luggage collect at cruise terminal: Collected in open area and left sitting in rain. Recommend moving luggage collection to covered area and covering containers when moving from collection area to aboard ship.
Dining Areas (Lido deck open and closed, formal dining rooms): seating was extremely crowded. Fish and Chips area was underutilized. Recommend swapping / moving / consolidating Mongolian Grill area with Fish and Chips area. Recommend adding cranberry, apple juice to drink selection.
Cabin Balcony usage: limited due to work being performed throughout the cruise.
Main Theatre Projector: Not aligned properly; poor display quality; sound system was crackly
Library: needs to be opened more during day-time hours and meeting sign-up times.
Ocho Rios Jamaica taxicab drivers were really pushy and followed you everywhere you went even when you said you were not interested in taking a taxi.