Overall the experience was great. This being said we went from spectacular service to the unexpectedly strange.
In a nut shell, part of our group was stuck in the fog in San Francisco enough to have missed the ship if not for spectacular teamwork from the pier and ship crew who managed this thing military discipline and coordination. In the end the last part of our family was on board and saw the gang way off right behind them !!! We were already fans of RCCL but this just made us converts for years to come.
The cabin attendant was exceptional and made everything to make our two small grand children feel very welcomed. He made puppets and dolls every day and placed them under the blanket in their respective beds for them to discover every day...GREAT JOB.
My wife and I took the opportunity to try the Chef's Table as it seemed an experience to make on our wedding anniversary. The food was really exceptional, the wine was a perfect match with every course. We found however that for 95$ a head, the proximity to a dance bar created annoying loud music for such a classy expectation. The staff, although very courteous, still has to raise to the level of the promise created in this luxury product by being somewhat more discrete, better adjusted to their guests expectations and act really as if this dinner is taking place at a real chef's place.
The biggest surprised came in two ways at the end: first completely out of nowhere we were all presented with a charge slip to add tip on top of the 95$ each...Guys, charge 110$ if you wish but please do not insult your guests by asking for more !!!!! second, and after all this wonderful meal, no coffee, tea, water, anything. How many of us would find acceptable to spend that money and not even get a sip of anything at the end the meal. VERY STRANGE behaviour.
Otherwise great cruise and RCCL is a great Cruise Line. Beware of introducing products that may be a bit out of your core culture and or of your target market.
The train ride at the end, between Seward and Anchorage, is a must do !