We would not travel on the Star Princess again and doubtful about another Princess Cruise.
We are not people prone to complaining but unfortunately our experience in some areas led us to complain
Our cabin steward Howard was great and could not have done more for us.Our luggage did not arrive in time for the sailing,( KLM problem) along with 30 other cabins and we did not receive it until 4 days into the cruise. We met with Passengers services management and advised them of our disappointment in their handling of this. Although not the ships fault it became apparent that there appeared to be insufficient resources allocated to dealing with the problem and communications suffered as a result.
We had anytime dining and it appeared very disorganised at peak time with queues forming . One night we could not get a table until after 9. This meant we were unable to get to shows. When we did eat the food was superb best on any ship we have been on.
Beware to check what the coke offer really entails as if travelling as a couple it only gives 1 person sticker for a coke for themselves !! Staff were inconsistent in their handling/ understanding of this. Our friends cancelled theirs as a result and did not get a warm response from Passenger Servioces for this and as a result an apology was given to them by phone in their cabin.
Entertainment was not great. Best show was the best of British.