Emerald Princess Review

4.5 / 5.0
1,873 reviews

A Baltic Adventure

Review for the Baltic Sea Cruise on Emerald Princess
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nalakitty
10+ Cruises • Age 70s

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Sail Date: Aug 2011

We (mother, father, 24 yr old daughter) flew into Copenhagen the morning of the cruise. We usually prefer to give ourselves more time but our work schedules would not allow for this. After a rather unfriendly meeting with the Danish immigration official I discovered my luggage did not make the trip. Not to worry I was handed "the essentials kit" at the airport so what more could I need? Other than underwear, socks and a formal outfit and party shoes? Filing the lost luggage claim took some time so we missed the transfer bus. The Princess rep outside was sympathetic to our plight and sent us in a taxi to the port. As Platinum members we were checked in quickly and were onboard and in our inside cabin on the Aloha deck by 12 noon. After a quick bite in the Horizon Court we crashed for some much needed sleep. I still kept hoping that a miracle would happen and my luggage would appear but that did not happen. We met our cabin attendant Rico and he did a fine job without being intrusive. He did have a thing for straightening up the room and every day we had a treasure hunt trying to find where he put things away.

Dinner in the Botticelli dining room was good. We had a table for 3 as we requested and our waiter Mateo and Katarina the assistant did a fine job keeping us well fed. I have a food allergy and Mateo was very careful to be sure I had no problems. I found that the staff such as the waiter and cabin attendant were very good and showed genuine concern for our needs and preferences. I also found the general staff such as in the casino and Horizon Court was less concerned. Several times when asked a question or asked to do something they would snap back at you. I was surprised at their irritated comments. I also witnessed a shouting match between 2 deck attendants by the pool. They had a long and loud very public discussion about a difference of opinion. I was really surprised at that one.

The first morning the captain made an announcement that the stop in Germany was canceled due to high winds in the channel that would cause dangerous conditions for the ship. Many people were disappointed because they had tours to Berlin planned. I hope they were able to get their money back from those private companies. I was disappointed because I was hoping that I would be able to be reunited with my luggage. The ship also decided this would be the first formal dinner which was unfortunate for me as all I had was the same jeans and cotton shirt that I had put on Monday afternoon to fly to Copenhagen. I also had only my sneakers for shoes. The ship had promised me some generic formal clothes they keep in stock for such emergencies but when I went to collect them I was told they had run out so I was out of luck. Many people had luggage missing and they were overwhelmed. I did do some shopping in the ship stores but they do not have socks, underwear or shoes available. I made do with what I could get; needless to say we did not do photos that night.

Cabin Review

Cabin I

Our cabin was quiet and comfortable. It was a good location close to elevators and stairs.

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