My family planned this trip for a year and it was to be the trip of a lifetime. There was myself, my husband and my 14 year old son. From the moment we tried to board till we disembarked at the end we felt as if we had spent a week in hell.
It took hours to get on to the ship and there was little guidance in the port as to where to go, what to do or what line to stand on. People getting off the ship were telling us to run for our lives before boarding.
Our cabin had a balcony, but was miniscule. It had not been cleaned and my son's bedding was stained with chocolate and urine stains, which they tried to tell us were clean, but the stains had not come out in the wash. The telling sign they were not was that they smelled. Our cabin steward was very nice, however, she and her staff were so over worked it was difficult for them to help or clean everyone's rooms.