Not bad, but could be better: Ventura Cruise Review by Andrew Keogh
Overall Member Rating
Not bad, but could be better
Destination: Europe - Western Mediterranean
Suite was excellent. Butler (Andrew) very good; one minor problem resolved. Suite was worth every penny.
Drinks etc quite inexpensive. Food was good (variety etc), but the noise in the formal restaurants unacceptable, there are service points all over and they have cupboards that slam loudly - I kid you not, it will drive you bonkers. The White Room was good but nothing More special (note that suite guests can have breakfast there)
Children clubs were excellent - no fault at all. Kids absolutely loved them.
Entertainment was good. Trips good, not cheap, but they never are.
BUT, and this is the surprising thing, with the exception of 1 or 2 members of staff, they were utterly miserable. No smiles, no hello, no conversation. I concluded that it was the lack of tipping culture responsible. This level of poor service must be sanctioned by P+O as it is widespread. It really did let down the entire experience, and if P+O execs read reviews like this it should be addressed urgently.
Having said that we had a good holiday. But I would not really recommend it having had such positive experiences with Royal Caribbean, and would not do it again - the only reason being poor service. Less
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