Service on board was very good. This Captain runs a very tight ship and every person I interacted with was professional. Too bad I never saw the TV repairman.
I had a few issues with the new TV's in the staterooms, no reception for most of the cruise. Multiple repairs were fruitless. Not too bad though, I wasn't forced to watch the cruise directors pitch for every stupid jewelry store in the ports (the exact same as every Caribbean port).
Good service in the dining room. Wine was decent but certainly at restaurant prices not liquor store prices, no real surprise here.
We had GREAT weather, no rain at all. Very unusual from what I hear.
We will cruise again with RCI but I wish they would work on improving food quality in the Windjammer.
We did the helicopter to the glacier and had a blast. The flight was fun and informative and the pilot a total professional. Once on the glacier we were met by very professional guides who gave a great tour and took pictures,etc. I highly recommend this trip. If you can book it directly it may be cheaper. Also, if you are near 250 pounds, lie about your weight. The "surcharge" is another way to extract money. There were several people that easily weighed >250 that didn't pay. The fact is, they fill the helicopter with 5 people if they are close to the limit.
YOU MUST go to Tracey's King Crab Shack, on the dock near the ship. It is a shack but they have VERY fresh crab and make a killer bowl of bisque. This was the best crab I have ever eaten, it was worth every penny.
I went on a Harley tour arranged directly with Erik at Skagway Motorcycle Company on 5th Ave in town. This was FABULOUS. Erik and his wife are exceptionally nice and provide a great tour. If you ride and have a motorcycle license, GO! It is one of the most scenic rides I have ever taken. You save a bundle because they don't book through the cruise lines. That would more than double the cost because the cruise lies take huge cut from every provider. Take a leather jacket as it gets a bit windy and cool as you climb out fo the valley that houses Skagway. Here is a link: http://www.skagwaymotorcycle.com/
The clam chowder at the Skagway Fish Company is pretty damn good when accompanied by a cold draft. Local staff with a laid-back attitude, so don't expect to be treated like royalty, just enjoy the food.