We are a party of 9, all ages, 3 balcony cabins and 1 Celebrity suite.
Realised 1 case left at home, had some baby things in that could not be bought in Southampton, Port staff very helpful.
I case not delivered to Daughter's stateroom, it had been dropped into the sea whilst loading. Celebrity immediately took full liability, Washed / dry cleaned all clothes, agreed to fully compensate for anything damaged, Send a cheque in £ to home + $250 on board to buy toiletries + a massive on board $ + Spa credits + Champagne at dinner + + + loads of others.
Air con in bedroom of suite not working
Balcony had impromptu rainfall (due to pressure washing of balcony above) whilst I was having breakfast. I was soaked
3rd, day Air con fixed with a massive apology, wine, freebies etc
Celebrity gave a very very generous onboard credit without asking.
There were a few other hiccups including a Celebrity organised mini bus (with baby seat seat belt fixing) for a tour that we paid a lot extra for but did not have a properly functioning baby seat seatbelt, Celebrity have agreed to refund in full.
All in all, despite these issues, Celebrity are all about customer service and satisfaction.
This is the second time we have been on The Eclipse. We booked last year for this as it is a superb ship,
Last year we had a Sky Suite (A name for a Junior suite, bedroom/lounge in one) these are about 100ft larger than a standard balcony room.
The Celebrity Suite has a bedroom, lounge and a large Balcony. (being on deck 10 you are in the sun as the overhang is 2 decks above) The lounge is a great meeting place for you before excursions or noisy board games, so you dont annoy other guests in the lounges, some lounges can be a bit quiet/ reserved at night.
Our Butler was superb. He couldn't do enough for us. He would answer his phone within a few seconds and he delivered teas/coffees within 2 minutes each time. breakfast would take just 15 minutes, cooked to perfection and he would set it out on the balcony. He served tea and canapes later in the day. Room service is very quick, especially at night, this is VERY rare for large ships. Night room service would take just 5 minutes to arrive. Cleaners we excellent and trustworthy.
Family had 3 balcony rooms on deck 8. All very happy with stateroom attendants and their room service
As mentioned before, it can be a bit reserved at night but mainly as some tours would start around 8 or 9 am next day, so people would retire around 11 or 12.
Many kids / teens on board, all very well behaved. All teens (we have 2) got on very well with each other.
Poolside crowded on hot sea days as was upper decks but plenty of other deck spaces away from pool. Solarium again busy on sea days but just enough space.
Food in main restaurant is to a very high standard with good choices for vegetarians. Speciality restaurants also exceptional. Muranos is worth the $35 extra. Qsine and Tuscan grill, not really worth $30 but if OK for a treat.
Persian garden (steam room & herbal Sauna + heated tiled beds) (An extra charge for most people) is very nice but not large enough on sea days. Celebrity Constellation has one twice the size.
Spa has some very good deals on port days. 55 minute massages on sea day at $130/140 go down to about $109. Some major port days (Such as Rome, when ship is deserted) they do 3 treatments lasting a total of 75 minutes for $119
The solarium serves a very healthy light lunch which is very popular and quite excellent.
Entertainment is so-so. shows are for the older generation (60s+). Comics/variety acts for 40/50 year olds.
Celebrity have nice touches like iced hand towels around the pool on hot sea days and also when you return from a tour. A variety of free cold drinks available 24/7.