The disappointment set in on arrival at Southampton although we had booked disabled parking we were directed else where. The boarding process was also disappointing compared to princess the previous year. The ship had the wow factor and was very clean and tidy. Our biggest disappointments was in the food on Grand Princess we were told if we did not like what was on the menu we only had to ask and the would supply whatever we wanted and they did. This was not the case on Eclipse when I asked for alternatives I was told that was how it comes take it or leave it more of less. The menu was boring and repetitive and I heard this repeated many times by other clients.
Boarding tours was slick and professional with Princess it was badly organised and badly run by Eclipse staff. On returning to the ship things were much better with iced towels and drinks on the quay for guests.
The entertainment was ranged from good to boring while we were on board. Lectures seemed to be badly placed as the most popular got the smallest rooms and the least popular the largest.
Overall we did enjoy our cruise but would not be in a hurry to book again with Eclipse and would probably go with Princess or P & O.