|
Carnival Cruise Line is using a temporary terminal in Fort Lauderdale while theirs undergoes renovation. I believe our cruise, Freedom- July 24-30, was the first ship to depart using this facility. We arrived at approx. 1 PM and waited over 2 hours in line to process. Much of the line was outside in the hot sun and water containers were not refilled when emptied. Once inside, there was very little organization and it was very slow.
Once aboard, many passengers were still attempting to eat lunch and the ship held the fire drill anyway. This should have been delayed since the late boarding was Carnival's fault.
Our server in the Posh Dining Room, early dinner, was superb. Andre was professional, courteous, patient, and accommodating. He was the bright spot in the entire cruise. The food in the dining room was average, not near as good as a CCL cruise last year on a different ship.
Our room steward was the worst we have ever experienced in 12 cruises. She did the minimum required and did not attempt to provide any service even when asked. One day she did not clean our stateroom. When we asked why not, she replied we were still in the room when she checked at 11:00 AM and, since she had 25 rooms to clean, she didn't have time to come back. She forgot to replace our wet beach towels one night and failed to resupply our ice on another. When asked if we could have fresh ice in the afternoon, she replied that she filled the ice buckets in the AM when cleaning the room and that we could call room service if we wanted ice in the afternoon.
Overall, we still had a lot of fun (especially with our 10 yr old grand daughter)and the two excursions we purchased (Dolphin Encounter/Turtle Farm & Sky Explorer)were both exciting and worth the price.
|
