We were totally delighted with the service of ALL the staff and crew on board.
To be truthful the stateroom was a bit smaller than we expected based on what is show on Crystal's web page...More narrow space between bed and walkththrough towards bathroom. Silversea equivalent cabins are bigger. The prodcuction shows were the best! The food was quite above average but again not what I expected..either in the main dining room or the specialty restaurants...I expected a ***** experience and it was a as ***+ experience...the service in all the dining venues was indeed *****
They need to get their 'open seating ' program better organized...one tended to miss several show room numbers [only one several evening] if one booked a 7:30 reservation!
Shops are delightful and well stocked..The photography on board is way too expensive..mark up from their costs probably is 500%. But again, purchase of photos is voluntary. Bottles of water were not consistently available on shore excurcusions.
Personally we were disappointed with all the tours that Crystal provided. The guides, while knowledgeable, were boring and appeare tired at what they were doing. We felt rushed through at several of the sites. The private tours that we had arranged prior to the cruise were far better! The description of the shore excursions in their brochure can be misleading!
In spite of the above, we thoroughly enjoyed our voyage, priamrily due to the staff on board.....A bit costly $20,000.00 for this vacation [incl. business class upgrade] was it worth it......YES...