Crown Princess Review

4.5 / 5.0
2,240 reviews

Crown Princess not a Royal Experience

Review for the British Isles & Western Europe Cruise on Crown Princess
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Aurora265
2-5 Cruises • Age 40s

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Sail Date: Jul 2011

Our trip got off to a rough start and there it stayed. My husband and I flew in to London Gatwick airport a day early, to avoid any possible delays the day of cruising. We had purchased the Princess transfer from the airport to the pier in Southampton, and we decided to stay at the Sofitel hotel, which is conveniently located right off the North Terminal at Gatwick. I was told by a Princess representative over the phone that the transfers for the airport would be running continuously from 11AM-1PM the day of sailing. My husband and I decided to go to the money exchange at the airport at around 10:30AM, and while we were there, decided to find the Princess rep and double check our transfer. It was to our surprise that when we found him, he said his ONLY shuttle leaving the airport for the pier was getting ready to leave, and that he'd hold it for us. He also didn't have any of our flight information provided to him (which was in the Princess system). So our cruise started with us running back to the hotel to throw our stuff in suitcases and run back to catch the shuttle.

Embarkation was painless; we were on the ship less than 15 minutes after arriving at the pier, and we made a quick stop at Passenger Services to let them know of our mishap with the transfers so they could pass it along so others wouldn't be potentially in that same spot. We were told that they'd make a note and someone would contact our stateroom regarding the situation.

Two days later, we hadn't heard anything, so stopped back by Passenger Services. Apparently, the note had never made it to the system, so we explained the entire situation again, and were again told that someone would contact us about it. A couple hours later, we returned to our stateroom to find a phone message "to assist us with the disembarkation questions we'd stopped by to ask." So when we returned the call, we had to explain, again, that we didn't have questions about disembarkation, that we'd almost not made it to embarkation due to a Princess fault. By the fourth time telling our story to a Passenger Services crew member, we'd had enough, ad just let it go.

Cabin Review

Noisy! R328 is just under the Neptune pool, and we had a hard time sleeping due to the overhead noise!

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