We boarded the Eurodam in Dover on Monday 27th of June,Little did I know that for the next 12 nights we would not sleep a wink,we had booked a deal with Holland America where they allocate the stateroom just before the departure date.We were given stateroom no 811 a very nice cabin except it was located below the main kitchen area,which meant that noise from the preparation,and cooking of the food was herd in the cabin throughout the night and very early in the morning.
As you can understand we were not happy with this and complained to guest services,we were told they would look into the matter.The following day we were told that there was very little they could do,On being ask if we could be moved to another stateroom,we were told that the ship was sailing at full capacity.
After a few more visits to guest relations, we were sent by way of a apology
a plate of chocolate's,( poor consolation for Four nights with out sleep)
At the end of the cruise we were given 200 dollars credit on our final bill to compensate for 12 nights loss of sleep.
This is without doubt the worst cruise either myself or my partner have been on.
Other issues Lack of choice of hot food,All food comer from one central kitchen,portions needed to bulked out with salad,
Waiting staff poorly trained(plates cleared while people were still eating)
The Rembrandt dinning room was very cramped and service rushed.
The entertainment was of a poor standard ( More like an end of the pier show/Butlins style than an international cruise line )
In all a very poor cruise from a company that promises so much and delivered so little
J H Bevans