Thats the good part, and although we did have a very good holiday, it was marred by the fact we had paid for 5 star service and got 2 star if that. Having been on the Royal Carribean Cruise ship which was 5 star all the way, the Thompson Spirit is like sailing in a tin bath in comparison. I wish I had read the reviews before I booked.
We had upgraded to the top deck with an outside view, and although the room was large it was very tired and in need of a full makeover and update, we had ripped sheets with stains on them, and the toilets were a law unto themselves as was the shower, the plumbling was definitely not the best. The walls are paper thin and you can hear everything from either side of you.
The food which was in abundance was like a glorified school meal and you had to queue every night to be seated and the tables were not set properly with cutlery missing no glasses, and sometimes no chairs. You were fed on mass with no finess and rushed to get out. We ended up paying extra to eat in Scirocos restaurent as the food in their was far better as was the service.
Although the staff were friendly they were no way trained in finesse, and their uniforms were ill fitting and they looked untidy. The main deck (5) Lido deck was where all the smokers congregated, which as a non smoker did not bother me until we tried to sit down for a drink and the waiters hadn't cleaned the tables so there was cigarette ash all over and the marble tables and the tables themselves were all chipped and it stunk horrid.
There was no supervision in the gym either, it does specifically state no children under the age of 18 and that proper gym were to be worn. However there were young kids of 10 - 13 attempting to run on the running machine in bear wet feet and pressing all the buttons randomly. Whilst parents are to blame I do feel that if a supervisor was in attendance this would stop this if only for health and safety reasons.
The pools well, postage stamps really, are salt water, and I only saw it drained once in the 2 weeks we were on board and that was on the last day. It looked murky and was covered in scum, the showers on deck had tiles that were loose and coming off, as were the ones round the pool edges it was raised in one area and cracked.
On Deck 10 the sunbathing is OK, but no where near any shade relief or the pools, and the paint is peeling off the rubber matting, so you end up covered in blue flakes of paint.
The entertainment to be fair is good, but again not up to the standard of the other cruise lines we have been on. The comedians that were on board were actually very good, and the high spirits bar did do some good entertainment as well.
I know all this may sound pedantic, but when you have paid nearly four thousand pounds which is a heck of a lot more than the Royal Carribean Cruises you expect a 5 star service, which we definitely did not get. I can understand that some people like these sort of Butlins at sea cruises but its just not for us.
I will never ever go on this or any Thompson Cruise again. The Royal Carribean Cruise lines are first class, so will stick with those in the future.