My husband and I (44 years old) have taken many cruises, but this was our first to Bermuda. My parents (in their 70's) were traveling with us and hadn't been to Bermuda in 35 years, so they were eager to see it again. I was a little concerned about traveling to only one island, but it turned out to be wonderful trip that I would definitely repeat.

For starters, my mom's luggage did not arrive from her flight to New York (the fault of the airline, not the cruise ship), and we were forced to board the ship without it. My mom alerted the ship to the problem and they did everything they could on their end to retrieve the bag. The lady at the desk could not have been more helpful or accommodating. She had my mother's only clothes (the ones on her back) laundered, pressed, and delivered to her the next morning, loaned her an entire formal outfit, including shoes, gave her a well-equipped toiletry bag with everything she could possibly need, and ensured that my mother's luggage was received as soon as possible. As a result, we never missed a beat and a disaster was turned into a nonentity. This meant so much to me, and I will always remember the kindness of the staff in this situation.

That kindness extended itself throughout the week. Every member of the staff was warm and willing to do whatever it took to please vacationers. They were highly professional, always smiling, and treated us like royalty. I have to say that they were the best staff I've ever experienced on any cruise ship. Read more