Oasis of the Seas Review

4.5 / 5.0
3,761 reviews

The great, good, neutral, bad, and awful

Review for the Eastern Caribbean Cruise on Oasis of the Seas
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Tachi
2-5 Cruises • Age 70s

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Sail Date: Jul 2011
Cabin: Ocean View Stateroom
Traveled with children

For the most part, this is an experience I would repeat in a heartbeat, but that is not to say that there isn't room for improvement. We were a group of 7 ranging in age from 73 to 2 (My husband, myself, our married daughter with her husband (both in their 30's), their 2-year old child; our son (also in his 30's), and my sister-in-law who is 73). We all had cabins with sea view but no balcony.

GREAT: Customer service, whether online, by phone, or in person on the ship was exceptional. We had special health needs in our party and every possible accommodation was made to make our trip comfortable. A few days into the cruise, they phoned the cabin to see if everything was fine or if we needed anything else. I saw many people in wheelchairs, there were braille markings on all doors, we saw on the special health request form that was e-mailed to us on request that accommodations were offered for a very wide number of needs, including dialysis, blindness, deafness, mobility issues, etc. The Guest Services personnel on board are patient, cheerful, and very well informed. I have stayed in 5-star hotels and the customer service is equal to or less than what we experienced with Royal Caribbean.

GREAT: Service personnel everywhere. Two of our cabins were serviced by Cecilio who couldn't be more helpful, efficient, and downright nice. With the constant turnover of customers, week after week, I can't imagine how he can remember all our faces when he meets us in the hall, but he made us feel as if we were special and not just a cabin number. My daughter on the 3rd floor had a similar experience with her attendant, Glenville. The ship is constantly being cleaned and everything sparkles.

Cabin Review

Ocean View Stateroom

Cabin F

7524 is excellent: low traffic area, low noise, no ship movement noticeable, great layout. Great view of ports.7526: same as 7524, but with reverse layout which is a little less functional.3634: high traffic since it's on a busy floor, can feel more ship noises than on higher floors. Also can hear people walking hallways at all hours. At the time of our sailing, there was a mild but noticeable smell of cigarette in the cabin. (It's in a non-smoking area).

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