Your Ultimate Cruise Guide

Norwegian Jewel Cruise Review by JohnZ12: Unfortunately not a real Jewel but fake

Norwegian Jewel 2
Member Since 2007
129 Forum Posts

Overall Member Rating

Unfortunately not a real Jewel but fake

Sail Date: May 2011
Destination: Western Caribbean
Embarkation: New York (Manhattan)

Food was mostly 2nd rate. Limited & repetitious Buffet for both breakfast & lunch. Supper as well did not live up to expectations. Lobster tail was the smallest we've ever had on any ship while the roast beef was thin & unremarkable. Attitude taken by management was that if you don't like the food, you can always go to a "paying" restaurant of which there were not less than 8. We were left with impression that food quality was purposely lowered in the "free restaurants" in order to promote & increase revenue

Entertainment again was mostly unsatisfactory on 5 nights; the only 2 entertaining shows included Brenda the hypnotist & 2nd to last day providing a variety show.

Our cabin in comparison to other ships was small and could use refurbishing. We had a sewer smell for 2 days. Our complaint yielded the comment that it is normal when the sea is rough, causing swaying of the hull (1st time I heard this story)

Most people on our cruise More including 1st time cruisers were underwhelmed by the unpleasant experience. We were told that the Jewel was under new management due to various passenger complaints. Regrettably our experience showed no improvement.

Attitude of Hugo, the hotel director was poor and not passenger oriented. His comment was that he was aware of negative Cruise Critic reviews but he was not about to change anything and he's following corporate instructions. Less

Published 07/16/11

0 Helpful Votes

Read more Norwegian Jewel cruise reviews >>
Read Cruise Critic's Norwegian Jewel Review >>

Compare Prices on Norwegian Jewel Western Caribbean Cruises

Cabin review: OG Oceanview Porthole Window

Small cabin in dire need of refurbishment.Bathroom was pealing. Experienced sewer smell for 2 days

Read All Oceanview Porthole Window (OG) Reviews >>
Member Since 2007
129 Forum Posts
Enrichment Activities
Family & Children
Fitness & Recreation
Public Rooms
Shore Excursions
Value for Money
Skip X

See Norwegian Jewel deals up to 82% off:

July Deals
Norwegian Jewel 76% Loved It

7-day Sawyer Glacier From Seattle
See all Norwegian Jewel Deals >>

Thank You For Signing Up!

Please Note: To ensure delivery of your free e-letters, please add to your address book.
We're committed to protecting your privacy and will not rent or sell your e-mail address. By proceeding, you agree to our Privacy Policy and Terms of Use.