Let's start with the good:
- boarding process was painless. Lots to do. Specialty restaurants are top notch. Love the touch screens next to each elevator that let you know what's happening at all times throughout the ship and help orient you. Plenty of pools and hot tubs.
Some of the entertainment is spectacular and great fun specially the musical Chicago, the comedy club, and the Aqua theatre.
Now for the bad and I must preface this by saying that I prefer a more relaxed and intimate cruising experience so I have a definite bias.
Service is very impersonal. Never even met my cabin steward.
Because there are 5,000 other passengers on the ship you have to preplan EVERYTHING- from visits to specialty restaurants, to reservations at the shows. Even with reservations we showed up at two of the shows and there was no seating left.
Food in the dining room is fine - nothing to write home about. Windjammer is same as with all other ships.
Solarium has absolutely no shade which is a shame because it's the only quiet pool area reserved for adults.
I love to work out and tbe gym is cramped and not as attractive as those on smaller ships where they are located on a high deck and afford a beautiful view of tbe ocean while you work out (bliss).