We expected more from Disney! Our family went on a Disney Adventure Tour of Italy for 9 days back in 2007. So we had high hopes for a similar experience on the new Disney cruise to Alaska.
Here are the pros and cons:
-The kids were entertained, but the adults were not.
-Adult activities were VERY limited and included: cocktails/sitting in a bar watching sports TV; pre-scheduled spa treatments. Any other activities were completely self determined (e.g. deck walking, gym, reading book on deck with 5+ blankets).
-WE DID NOT RECEIVE A REQUESTED BIRTHDAY CAKE! I called 3 times prior to departing to request a BIRTHDAY CAKE! It was a major milestone birthday and meant a lot to our family. It was noted ON all 3 PHONE CALLS by Disney staff that we would have a birthday cake. The kids were disappointed and so was I!
-Medical staff was short rude at our visit. She didn't even want to open the door. One of our kids got repeatedly sick on day 3. The medical staff charged us almost $300 and said the illness was unrelated to the ship. They gave us sea-sickness medication and an antibiotic.
-Too many days at sea and not enough port stops. A total of 7 days at sea included only 3 stops, which left 4 days of cold boredom for the adults.
-Late dinner seating of 8:15 PM was ABSOLUTELY TOO LATE FOR SMALL CHILDREN. The ship's staff would NOT move us to an earlier seating, saying it was full.
-All 3 pools were out on deck with 50F temperatures and wind. Would have been nice for Disney to expect cooler weather in ALASKA and provide a ship with an indoor pool.
-Our 3 kids had fun and asked to go back repeatedly to the Kids Club and Kid's Lab.
-Dining staff was excellent and friendly.
-Stateroom staff very efficient.
-Disney characters usually visible walking around for photo ops.