Our room steward Tarahut from Thailand was very attentive to detail and Juan in the Michelangelo dining room was outstanding. We had anytime dining, never had to wait and requested Juan each night and half the time he had an open table. Otherwise we found the service to be very good from anyone.
Getting on and off the ship was a breeze. We arrived after 2PM to embark as Princess suggested and there was no line. Princess offers a transfer to the airport for $34 pp when leaving. We took the train for $8.00 pp US money which Princess never tells you about. It is a 17 minute walk from the ship on a well marked sidewalk. You change trains once. The person selling tickets will tell you where to change. People in Denmark are amazing. It is a total of 45 mins from the ship to the airport via the train.
We were very lucky on this cruise as the weather was very warm and sunny. Many people only packed for cold weather. Big mistake. Check the forecast before you leave as we did.
If you arrange your own tour with a private licensed company like we did Princess will tell you you cannot disembark the ship without first meeting in the dining room. Then when there are 50 people there they will escort you off the ship. As you may have already read DO NOT listen to them. They cannot do this. We walked right off. Some other people tried to walk off and Princess tried to detain them and they spoke up and got right off. In my review directly to Princess I did tell them they have to quit making idiots out of people.