I went on this cruise on the 12th June 2011 with my mum and would like to say it was a lovely ship, very clean and stylish and we was upgraded from an inside cabin to a room with a balcony which was nice.
The problem came with the surcharge that they charge on top for drinks which was 15% so what you saw was not the price you paid so we got a kids package which was about 23euros which worked out cheaper than buying them individually and you get 10 smoothies, ice cream, milk shake or juice and only paid 2 surcharges and didn't buy any alcohol as it was to expensive.
Also they don't supply tea or coffee with the sit down meal, we ate after 3 days up in the buffet area as you get tea/coffee free but we found the waiter services in the sit down restaurant not very good as we had a waiter who didn't speak very good English and was slow and we found that if you have other people on your table and they order more than 1 starter than you have to wait for them to finish before you get your main course which we thought was wrong plus the food wasn't that good, even the gala meal was awful - we had veal but it was fatty and on a square bit of hard bread with 2 sun dried tomato's, you didn't get veg with your meal, so it was easier to go and eat at the buffet as you can get what you want and more choice.
I would advise to take a kettle with you as they don't have one in the cabin and they say your not allowed to have heater appliances in the cabin but we didn't take any notice and we didn't touch any of the mini bar as it was silly prices and the price for water was stupid which again they don't supply free of charge with your meal.
Another thing is that cleaners do a good job but your find on your bill 7Euros per person a day and we query it and was told it was for cleaning the room which is another expense, and the accounts desk and excursions desk we found they don't speak English very well so they were not very helpful.
And the biggest headache was disembarkation as we went to a talk the night before in the theatre saying that they had different colour labels and depending on what colour you was you have a time on the sheet that comes around to your cabin of where you have to go to wait for your colour to be called for when you leave the ship as your luggage goes off first and put into queues. The problem came when we went to the lady and asked her a question as on the sheet it said 3pm transfer to airport which was fine but we wanted to know was there somewhere we could leave our luggage so we could go and explore Venice, but no we was told that everyone is of the ship by 10.30 and you get your transfer to the airport and left there and we thought we don't want to be at the airport at 10.00 as our flight wasn't leaving till 5.30pm and she was saying you can leave your luggage at the airport and get a taxi back in, and so we query about the transfer by water taxi that they were offering at 15euros but again she said if you took that option your transfer would be voided and so there was alot of very annoyed English people and we spent quite awhile at the excursion desk trying to sort something out as we didn't want to be sitting at the airport for hours and we tried to book the water taxi option but the lady at the desk said that it was going later and wouldn't be coming back till after 2pm and if we took that option we may miss our transfer so we left it but i know there was a few people who were going up and downstairs between reception and the excursion desk trying to get a proper answer which wasn't forth coming. As it was when we did the leave the ship the next day and got our luggage we found from speaking to an msc girl on the dock that the luggage can be left in this storage room which we you pay 4euros each case and than take a free shuttle to the entrance of the port and than take a 3 min monorail train just around the corner to the entrance for 1euro into Venice
I would like to advise that this cruise was very enjoyable, the ports we visited were nice and the shows were good but unless your not on a budget I wouldn't advise going with this cruise company.