As a seasoned cruiser, never again on Holland America.
Huge banging all through the night. We were told at the end of the cruise the whole front hull was buckling and banging.
Room service was always late and wrong, toast came bread not toasted.Formal dinning rm food bland and tasteless. Entertainment not entertaining, seen better acts at high school.New entertainment director was constantly asking the audience if we liked her dress and was it appropriate, every day.
Food was so bad that we ate at the hamburger stand almost every day. Music was focusing on the "over 75 year old" audience.40s music. Do they not know that people 55-65 like music from the 50s, 60s, and 70s?
The age group they are focus toward is in the nursing home, time to catch up and change that 320 year old format.
We asked people if they were pleased, the ones that said yes had never cruised any other company, ignorance is bliss.