A little background to start....early 50's traveling with my husband. I am a retired hotel exec. Have been on more than 40 cruises in the last 10 years. Have cruised RCCL, Celebrity, Windstar, Holland America and Seabourn.
Stayed two night pre cruise at the Hyatt Jersey City. Typical Hyatt brand hotel with better than average service and a good restaurant. Would stay there again when in the area. The best part of the hotel was the view. The hotel sits on the Hudson River overlooking ALL of NYC.
Used Dial7 for all transfers. Was 10 minutes late picking us up at the hotel to go to the port.
Check in at the port was fast. The suite desk had three agents to check people in. The asst manager of Normandie was also there to take reservations for the restaurant. They always offer the first night free to suite guests so he was also making those reservations.
Cabins were ready around 1pm. We were in suite 8104. We have stayed in this suite before and really enjoy it more than the RS on the "M" class ships. Our cabin steward and asst., Chris and Cliff came by within the first hour to introduce themselves and to ask if we needed anything. A few minutes later Sebastian the butler stopped by. The carpet was worn as was the drapery but the suite is very comfortable if you plan on relaxing in you cabin for the week.
Sebastian was an excellent butler. I know they don't start work until 7am so he set up a standing order with room service every day at 6am to bring me coffee. Room Service never missed a beat. The same guy brought my coffee at 6am. Sebastian would show up at 7:15am with a fresh pot of coffee, fresh squeezed juice and a plate of fruit. About 30 minutes later he was back with hot eggs and bacon. The few days we ordered lunch in the suite he brought hot soup and a bread basket first and than came back 30 minutes later with the chef salad.
We only had dinner one night in the dining room and that was Friday at the Captains Table with Sheldon the Hotel Director. The food was lukewarm at best by the time it reached the table.
All the other nights we had a standing reservation at 8:30pm for table 26B. Angel the maitre d' runs a very tight ship. We met Angel years ago on another =X= ship. The food and service was excellent. By the second night they didn't even present us with a menu. Angel would prepare something "special" every night! It was wonderful. They offer a 5 night dinner package for $139.00 pp. Wine by the bottle runs $30-$120 and by the glass it average $15 a glass
Bianca was the Concierge and Corina was the Captains Club Hostess on board.
The Cruise Critic party was held on Monday late morning in the Revelations Club. They did have name tags for people to wear and the Cruise Director did say a few words but that was it. Normally everyone would stand up to introduce themselves so you knew who was who but they didn't do that. We talked a few minutes to the people seated next to us and left.
Captains Club Elite are entitled to use Michael's Club in the AM for coffee and pastry and from 5-7PM for cocktails. You had to show your sea pass card to get in. The wait staff was very friendly and attentive. Beer, wine, martinis and mixed cocktails were on the menu. They did pass a tray of canapes each night. Corina was there most nights to visit.
In my opinion the Summit has the best crew in the Celebrity fleet of ships.
The only reason I rated public areas and cabins a 4 is because the soft goods are worn out.