Our luggage never came. My husband said I wonder if they took it to the first room. They did. Some of it anyway. By the way this room was condemned. By now it is 2AM. My husband had to drag the luggage to the elevator to the next floor where our room was. I called the front desk to tell them what happened. They said they would send someone to help my husband with the rest of the luggage. They didn't. For the rest of the cruise they didn't know where we were until the bill came. It was our anniversary and friends paid to have our door decorated. We never got the decoration. Probably on the condemned room's door. The food in the buffet was truly terrible. The food in the dinning room was good. The deserts were great. Our waiter and assist waiter were great. They actually smiled.The maitre d was was rude. Our assigned dinning time was 6PM. The first night we arrived at 545pm. He very crossly told us he almost gave our table away as he had some any time diners that he could have given it to. We told him our dining time was 6pm. He said we would have to start getting there earlier. We didn't know this. How were we supposed to know. Service very slow in the dinning room for breakfast and lunch. If you had a morning shore excursion forget eating there. The shore excursion desk was very inefficient. Long lines our you stand in a group looking at a screen to see if the excursion you wanted was available. The entertainment was excellent as was the music in the various lounges.