We spent 16 miserable days and nights with no air conditioning or after a move, 6 days out, very little a/c. It was so hot in our room, we set the fire alarm off when we showered. Of course, it went off regularly in the middle of the nite, too. The toilet blew up at 3 am, so then we had someone in to fix that and clean. There we many days with no toilet at all, for hours. Our rooms, both of them were dirty, windows, carpet and moldy bathroom. No cold water, only hot. Carpet loose in hallways, elevators not working, etc, etc. We did not think it too much to ask to have just basic comforts. Guess they did.
Food was mediocre at best, and boring most of the time. Staff in the buffet stood around and looked bored, leaving us to get our own drinks. Even walk past with coffee and ignored us.
The money spent to re-fit this ship was a calculated plan to separate us from our money. This seems to be the only area Princess is concerned with now. All of our cruises have been with Princess, and never have we had a bad one until now. This cruise could be compared to one out of a third world country on their maiden voyage.
I have spent a month trying to get Princess to make this right, need I say that they didn't? I got the same uncaring, patronizing attitude from 'customer relations'.
If you plan to cruise with Princess, be afraid, very afraid.