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Grand Princess Cruise Review by LastHurrah

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Grand Princess
Grand Princess
Member Name: LastHurrah
Cruise Date: May 2011
Embarkation: Fort Lauderdale (Port Everglades)
Destination: British Isles & Western Europe
Cabin Category: D
Cabin Number:
Booking Method: Local Travel Agency
See More About: Grand Princess Cruise Reviews | British Isles & Western Europe Cruise Reviews | Princess Cruise Deals
Member Rating   1.0 out of 5+
Dining 2.0
Public Rooms 3.0
Cabins 1.0
Entertainment 3.0
Spa & Fitness 3.0
Family & Children Not Rated
Shore Excursions Not Rated
Embarkation 1.0
Service 1.0
Value-for-Money 1.0
Rates 1.0
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Ship Facts: Grand Princess Review (by Cruise Critic!) | Grand Princess Deck Plans
Having read all the reviews of this cruise, we can only say Amen. This ship was not ready to sail, it was filthy, unfinished in dramatic ways, full of uncaring, uninformed, rude to the extreme, staff. The only kindness we were shown was dining room staff, DaVinci, our room steward and one lone guy on the purser's desk.

We spent 16 miserable days and nights with no air conditioning or after a move, 6 days out, very little a/c. It was so hot in our room, we set the fire alarm off when we showered. Of course, it went off regularly in the middle of the nite, too. The toilet blew up at 3 am, so then we had someone in to fix that and clean. There we many days with no toilet at all, for hours. Our rooms, both of them were dirty, windows, carpet and moldy bathroom. No cold water, only hot. Carpet loose in hallways, elevators not working, etc, etc. We did not think it too much to ask to have just basic comforts. Guess they did.

Food was mediocre at best, and boring most of the time. Staff in the buffet stood around and looked bored, leaving us to get our own drinks. Even walk past with coffee and ignored us.

The money spent to re-fit this ship was a calculated plan to separate us from our money. This seems to be the only area Princess is concerned with now. All of our cruises have been with Princess, and never have we had a bad one until now. This cruise could be compared to one out of a third world country on their maiden voyage.

I have spent a month trying to get Princess to make this right, need I say that they didn't? I got the same uncaring, patronizing attitude from 'customer relations'.

If you plan to cruise with Princess, be afraid, very afraid.

Publication Date: 06/24/11
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