Food is at best average - corporate menus with minimal creativity for chefs and local specialties. Dining room at less than full capacity was horribly over crowded - at full capacity many tables were so tight you had to ask the next table to pull in so an average size person could get out. Local wines average to poor. Entertainment - very very little - usually a keyboard artist playing the same music night after night. Included tours are average with mostly very poor local guides pointing out buildings with little conversation regarding history, people, interests etc. Optional tours were priced much the same as other cruise companies however the poor guides and not including what was advertised or counting a "drive by" as including something on the tour left them a very poor value. Cabins were average, public areas a bit below average when compared to those on ships we have traveled on in the past.
The Cruise Director was only interested in speaking with you if you had a compliment - if you had a complaint he blew you off or pointed the finger at the crew. He and the crew were clearly and noticeably at odds most of the time. He definitely needs to be enrolled in charm school.
Many of the passengers who had traveled with AMA before where shocked at the poor quality of the cruise.
Although AMA claims that you must book through a travel agent, they do take direct bookings and give those who book direct free optional tours, discounts on the cruise, and on board credits. So, if you go AMA, forget your travel agent and go direct. Better yet, go with Viking, Avalon or one of the many other companies who can provide the same cruise, same quality for about 1/3 or more less money.