Emerald Princess Cruise Review by katisdale: Baltic Cruise with a Scooter
Overall Member Rating
Baltic Cruise with a Scooter
Destination: Baltic Sea
We reserved the nine day Imperial Cities tour which covered visits to Budapest, Vienna, Prague and Berlin before joining the ship in Copenhagen. I had polio as a child and now use a travelscoot scooter as I am both somewhat unsteady on my feet and a slow walker. The scooter allows me to keep up with the group. I found the normal and expected obstacles throughout Europe. There are fewer curb cuts and many cobblestone areas but I did better than I expected. The primary challenge was getting on and off the bus. Princess uses Globus tours for the Imperial Cities Tour. The bus driver, named Marco stayed with us for the entire tour and was excellent both as a driver and in loading and unloading my scooter at each stop.
At the first stop in Budapest I did not have an accessible room as Princess had not notified the tour operators that I had reserved an accessible cabin (and filled out their required form) on the ship. However the guide arranged an appropriate room in the other More three cities.
Upon arriving at the ship in Copenhagen we found the ship on Norovirus precautions being maintained from the previous transatlantic cruise. This caused us no problems and was removed about three days later. We have cruised previously on the Crown Princess and found the Emerald to be almost identical. The ship met our expectations with one exception. On previous cruises on this class of ship we have sailed to the Caribbean. The ship always felt spacious. However it was cold and rainy during this cruise and almost everyone stayed inside all the time. We found the bars and hallways extremely crowded, especially the hallways when the boutiques had their sale tables set up.
Our accessible cabin had enough room for us to store the scooter inside the room. The bathroom was level entry with the room. The shower had a pull down seat. There was one minor problem with the room that could not be fixed. The temperature control did not cool the room sufficiently.
The food on this cruise was excellent. We ate one night in the buffet, one night at Sabatini's (old menu), and one night at the Crown Grill. All of our other meals were in the anytime dining rooms. We always chose to share a table and never had any wait. Most evening we ate about 6 or 6:30 PM. For lunch we chose to go to the International Cafe for the shrimp salad. At breakfast we used the buffet when we had early excursions and the dining room other mornings. I was always offered assistance in the buffet but if it was not crowded I declined the assistance.
Our only problem with this cruise was the personnel in the Shore Excursion Department. I had never previously experienced discrimination due to my disability. Every time I or other passengers using walkers or wheelchair/scooters passed the shore excursion manager she rolled her eyes. One time I heard her sigh. This plus the poor excursion we had in Aarhus, Denmark were solely her responsibility. We had a train excursion in Aarhus and there were four of us who did not have seats. I spent the train portion of the tour seated on a wooden table in front of the door to the washroom. Three men stood on the deck outside the car because there were no seats. Although this was completely unacceptable it was not addressed on the ship even after I complained. After I returned home and snail mailed a complaint to Princess I got a phone call that informed me I was on a tour that was "too strenuous" for me. I also found this to be unacceptable. I was on the train, I didn't have a seat for the ride but since I can't stand for long periods I sat on the wooden table. This should be unacceptable for anyone, disabled or not.
Overall this was an excellent cruise. We had an outstanding cabin steward. The food was very good and we enjoyed seeing so many new and exciting cities. Less
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Cabin review: JJC312
C312 is an accessible inside cabin. The door to the room is wide enough to allow the scooter to enter the room without problems. There is sufficient room to store the scooter in the room. The bathroom door is also wide enough for the scooter. The bathroom is well designed with plenty of grab bars in both the shower and the toilet area. The shower area has a seat. The drains around the shower are sufficient to contain the water to that area unless the ship is rolling. There is an additional drain in front of the door to catch any water that escapes the shower area. The shower has a hand held shower head. You do need to watch how you point this or you can get other parts of the bathroom wet. The closets are not the open variety in the standard Princess cabins. There is sufficient hanger and storage space for the hanging and folding clothes we brought. The beds can be in queen or twin format but I find it is easier to turn the scooter around if the beds are in the twin locations.
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