We sailed on the QM2 in July of 2010 when we sailed from Brooklyn to Southampton. The second trip was on June 1, 2011 from Hamburg to Brooklyn.
The ship came highly recommended by my cruise partner who had been on the QM previously. His thinking was that crossing the Atlantic on a ship was much preferable to sitting in a coach seat on an transatlantic flight.
That part was correct.
In my opinion, the QM2 is highly overrated and is getting "long in the tooth".
On both occasions the embarkation and debarkation procedures were excellent, with little or now waiting in long lines.
The cabin was adequate and the decor good, the bathroom, even though it was small, was also sufficient. The public spaces on the QM2 are large and imposing, the artwork is also fine. The entertainment and the lectures were good. The experience in the planetarium is something very special, not to be missed.
Here comes the part I did not enjoy.
The food in the dinning room was boring, bland and without imagination.
The presentation was also poor. Who has ever seen crab legs served with an unidentifiable brown sauce and shrimp breaded so much that you couldn't find the shrimp.
Yes, lamb was offered but only lamb roast, never lamp chops.
Sea bass was served once and it was good.
The server was grumpy, never smiled. As a matter of fact the atmosphere on the ship was down, very few of the employees had a smile on their face and appeared to be happy. My guess is that this is the result of bad management!!
The Kings Court Buffet was the worst ever!!!!
One must stand in a line for everything, nothing flows and is connected.
You want hot food you stand in a line for the hot, unappetizing looking hot food. You want salad now you go to the salad line. You want coffee, tea or water, please go to the appropriate line.
Nobody comes around offering you beverages, you have to go and get them yourself.
We are 4 star mariners on Holland America and Elite on Princess and find that the service on these cruise lines is far superior to the service we encountered on the QM2. And the crew smiles and they can't do enough for you!
QM2, I don't think I'm coming back.