Positives were we had fruit baskets refreshed daily & champagne on arrival. But the express embarkation was nonexistent & we waited in line with everyone else. The entire process seemed poorly run. At the end of the cruise disembarkation was very smooth - as promised.
Room steward was polite but there was no sense of urgency on getting our room cleaned in the morning. Unfortunately our room was right across the hall from the service entrance & the door slammed all thru the day & up until 10 p.m. We discussed getting it fixed with both our steward & the concierge but to no avail. It was not fixed during our 12 days.
The food service was okay & the food was very good overall with the exception of steak & prime rib which both was very disappointing, overcooked & grisley. The phone in our room didn't function correctly. If I wanted a wake up call I had to go down stairs to the desk since they would not pick up any calls.
The entertainment was well received & talented singers/dancers. But the management of the ship seemed disjointed. The smells in the casino was so offending (sewage)I would not go to play the machines. The spa was nice - very pricey. We have sailed twice on the Infinity happily, but I would not go back on the Constellation. However, the ports of call were very good. If you choose to stop at St. Petersburg we used www.tour-petersburg.com with wonderful results. Tim was a great guide who I would recommend.