My sister had been on a cruise before (not with P & O) and advised myself and Dad that it would be a wonderful holiday.

Our first contact with your company was a rude man who advised us we were in the wrong part of the port. We arrived (finally) to be given a letter stating the ship had had a nova virus on board prior to our cruise and we should take hygiene steps ourselves to avoid this! The greeting on board was very low key and seeing all staff in blue gloves not encouraging! The captins speech to welocme us told us to use only our cabin toilets if possible and to wash our hands for a least 20 seconds each time-all this before saying welcome.Just after getting into our cabins the flush in the toilet in both the cabins we had booked stopped working and were not fixed until about half an hour later. Whilst on board the water stopped at one point brown sludge appeared in our toilet and the sink smelt of sewers.Throughout the trip there were men in our corridor on ladders with exposed wires from the ceiling

It was never explained why this was. The ship was varnished whilst we were on board and on our last night part of the deck closed off for cleaning trapping some passengers on the other side. All of this is completely unacceptable in my opinion If the ship needs maintaining it should dock and be attended to. Read more