Found the booking process - direct with FO at the Telegraph Cruise show quick & easy. All documentation & tickets arrived on time. Booked parking through APB - again quick & easy.
Didn't get the email from FO about the delay - so rolled up at Soton about 1230 - where the car was taken away before we we told there would be several hours to wait. would have been nice to know before we handed over the keys. The staff seemed in total disarray - got different stories about check in times depending on who you spoke to. Once through security spent 3 hours or so in a warehouse type lounge with one small expensive cafe/bar. Would have been a good gesture if FO had laid on some free refreshments at this stage. Not a good introduction.
Once onboard things improved. Being on deck 9 had it's advantages - as we were amongst the first to board. Having got through the ID photo but we were told the cabins were available so we went straight there. All but one bag was waiting for us. Cabin was roomy, clean & bright. Dumped the stuff and headed for the Lido bar for a drink - service was polite & quick. Last bag was waiting at cabin on our return.
Balcony cabin was as spacious and well equipped as many hotel rooms - could easily have spent a much longer cruise in there. Everything worked - although TV channels a bit limited and reception poor. Tends to vibrate a bit when ship is docking - probably as right at the back. However view (side&rear) from balcony compensates for this.
Staff in general very polite & attentive. Found all bar staff to be helpful and unlike other reviewers never had to queue or wait for drink. Agree Lighthouse pub not very inviting.
Dined in Ballindoch on second sitting. Food was good - some dishes better that others - served quickly and efficiently. Not piping hot - but plenty warm enough. Pre-ordered wine was waiting on the table.
Took breakfast in the Palms - once again never had to queue and buffet was plentiful and of good quality.
Only lunched on board once - went to the Spey restaurant - where we were ignored by the staff! Left after 5 mins - went back to Ballindoch were we greeted and the buffet layout explained a soon as we sat down.
Afternoon tea in the Palms of same standard as breakfast.
Shows/entertainment were as you would expect but good fun when taken in context.
Didn't have cause to use the gym or other public rooms but all looked well equipped. Pool areas were nice if small - but noticed prople did tend to hog the jacuzzis.
Daily news was very helpful. Going ashore a very organised process.
On the last day we barely had time for breakfast before disembarking - all bags waiting for us, car just round the corner, so we were away from the dock in no time at all.