First, let me preface by saying that, based on the reviews I read prior to this cruise, there is NO WAY I would've paid for this myself. However, my husband qualified for the cruise as a company incentive, so the good news is--we didn't pay for it.
The itinerary for this cruise looks good on the surface, as there are no days at sea; however, you are never in port more than a few hours. Sometimes that is fine (Bari, Italy is not worthy of more than a few hours, if that) but is very frustrating on others (Santorini, for example.)
And there are some good points--the check-in was smooth; the entertainment is pretty good, and our cabin attendant was excellent--our room was always clean! Another good thing was that the Muster Drill was optional.
Still, this cruise line fails on so many levels. First of all, the food. Yuck! One night we ordered Filet Mignon, medium rare--what arrived was a well-done piece of Top Round. The best things we found to eat were the pizza and the gelato.
In addition to the poor quality of food, 90% of the staff onboard is not remotely interested in serving you. I understand that many do not speak English, and maybe that was the barrier, but some attempt should be made--after all, I'm the customer! For example, I ordered a bowl of Cream of Asparagus soup for dinner, and the waiter gave me Minestrone. When I told him I had ordered Cream of Asparagus, he said NO! I did eventually get the Cream of Asparagus, but his attitude ruined the dinner.
Even the Cruise Director was extremely rude. On my previous cruises, the Cruise Director was a showman of sorts. On this one, she seemed more interested in showing off the fact that she could speak four languages rather than giving us a good time. We only encountered her personally once, and her comment was "You Americans need to get back upstairs!" when we were waiting to get off the boat to go to Santorini.
Another major problem on the cruise line is their policy on a basic necessity: WATER. Not only is there no tea and lemonade at meals (as is the case on all the previous ten cruises I have experienced), but they WILL NOT bring you anything to drink at dinner unless you have purchased at least a Water package. Also, we had friends who bought a Mixed Drink package, and they were not allowed to get a beer with one of their tickets (even though Beer is cheaper.)
Additionally, The internet charges on the ship are astronomical, and the internet is worse than dialup. You supposedly get 10 minutes of internet for 4 Euros, but because of the connection, you're lucky if you even get to post a Facebook status in that ten minutes. One night we tried twice to get online, and were unable--we asked for a refund and were told no, there was nothing they could do.
Do yourself a favor and book another cruise line if you can!