I have been on 10 cruises in the past 2 years and a lot were a lot cheaper then this one on what is supposed to be the best ship. Well, I DO NOT think it was the best ship. In fact it was the worst ship I have ever been on.
The crew made it seem it was a problem to do anything for you. I saw old people(with walking sticks) trying to get a table after they stood in long lines trying to get some food, and none of the staff even offered to help If you got lucky enough to get a table then you had to look all over to get a drink (NO THE STAFF DID NOT GET IT FOR YOU - THEY TOLD YOU WHERE TO GET IT). You would go to one drink station and maybe find a glass and have to go looking for something to put in it. And if you were too long you would get back to your table to find your food had been cleared away and the buffet would be closed so you did not get any food. If you were getting food and it was time for the buffet to close and you were in the middle the food was taken away from under your nose and you were told "WE ARE CLOSED."
Yes, they had a staff shortage, but the cruise we were on I heard about 150 staff just walked off the ship. I DON'T KNOW HOW TRUE THAT WAS, but I was on the island and coming back a lot of staff were shouting and getting off the ship with suitcases.
As for disembarkation, I saw a 91 year old woman pushing her own wheelchair off, and another really old couple trying to get off. I helped them. The man had Parkinsons and the woman had 2 walking sticks and she said to me she could not walk anymore because she was in so much pain and had tears in her eyes. I took them aside and when I got off the ship I found a man with a wheelchair and told him about them. I just hope he went to help them.
Also, do not expect to find your bags when you get off the ship. What a mess. At this point you wish you had stayed home for sure. Then we had a transfer to the airport and the buses didn't come so they said to all in the lines that if you want to get taxis go ahead (but everyone had already paid for the transfer). A lot of people did get taxis but our flight was not for another 3 hours so it was wait there or wait in the airport, so we waited.
During the cruise a lot of people who were on the ship, including myself, asked if we could get off the ship and fly home. The shows on the ship are bad and there is not much to do except to play in the casino and that was always full. The only place you could get food and drink in peace was the Golden Lion Pub. If it was not for that I would have lost weight on the ship. At least the beds were very comfortable, but believe it or not there was no phone by the bed!!!
The menus in the main dinning room were names you could not understand and the night they served lobster they did not serve melted butter with it. Can you believe that!! This is how the ship is run. Only one sugar free dessert and you had to ask for it!!! No powdered milk available for your coffee. I asked for an omelette with onions and I was told they did not do onions!!! Save your money and take a real cruise -- Royal Caribbean or Celebrity or just about any other line...
The ship is new but not all that beautiful. The inside and outside pools leave a lot to be desired. Old fashioned step ladders to get in and out of the pools. Not convenient like the ones on Princess or almost any other line. Bottom line. Don't waste your money. For a lot less you can get a lot more. On a scale of 1 - 10 my husband and I (and probably everyone else the we talked to on the ship) would rate the Queen Mary 2 no more than a 3 star and that, believe me, is stretching it to the max.