Should travel Savona, Barcelona, Casablanca, Tenerife, Madeira, Malaga, Rome
After 7 hours driving by car to the port of Savona, we were unofficialy informed (by the other guest from Slovenia) that the ship had some troubles with engine so it is possible that itinerary change.
We nevertheless embarked. We should took of at 17.00 CET, but we didn't. After the dinner we received the letter from Costa, that due to problems with engine, the itinerary changed and we stayed 3 days in Savona(Marseille, Barcelona, Valencia, Palma de Mallorca, Livorno) and we reserved that cruise because of Tenerife and Madeira :((((
The passengers didn't receive any informationa at all. In the letter Costa offered 300 € per cabin on board credit, 50 % discount on next cruise with Costa in 2011 or 2012 and 2nd day free of board excursion. We received the letter first night and after 4 days they let us know, that we could disembarked any time in Savona. We would do that if we know, because the first day we were very tired. And what is the worse. As previous reviewer writtened, they know about the engine problems 3 days before our cruise started and they didn't informed travel agencies. They didn't inform our agency untill we came back. Catastrophy!!!!
The stuff ignored all the complains, they were not kind. In our cabin it was terrible noise during the night, every night untill 02.00 am. After 8 nights we discovered that the noise comes from restaurant cleanres, disaster. First we thought that neghbours are loud. We called the guest desk, were they said, that we should undrestand that the ship is 300 m long and they have to clean it. We understand that, but not in the middle of the night.
The ship is children unfriendly. They must not use any ship services, except kids club and one swimming pool.
We couldn't sleep, children couldn't play, the stuff was unfriendly, so we didn't want to pay the service charge 6 €/day. We filed the complain, they ignored it. We asked if the cleaning of restaurant can be done till midnight, they ignored us. Total Italian way.
Now in the summer we wanted to use the discount they offered. The written comitement is now changed. Now they don't offer 50 % discount on future cruise, but 50 % discount on what we payed for the cruise, that never happened. The discount is not specified.
All the passenegers were very disapointed, specially those, who traveled with Costa for the 4th or 5th time.
The ship is decorated in such many colours, that the eyes hurt. All the stuff is from Middle America or India. For us, it was not nice.
So everything on the ship was obligatory for guests and nothing for Costa. We heard that the passengers from Hungary filed the joined compalined of 35 people, and Costa ignored it too.
Cruise had one good thing, the night shows were amasing.
For us - Costa never again!!!!