Flew Delta from New Orleans to Atlanta, from Atlanta to San Juan…good flights…
Arrived in San Juan….3 out of 5 pieces of luggage missing….
2 pieces delivered to hotel at 1:30 am after being told it would be delivered around 10 pm or so…
Stayed at Hotel Miramar…booked 3 king size rooms….got one out of 3… I found personnel there to be unfriendly and at times rude. Hotel was clean but on the old side and smelled a little musty, but since we were staying one night, it sufficed.
Called Delta next morning and was told that other piece of missing luggage would be delivered to ship prior to sailing or would be sent on to our first port of call….(great!)
Cost of cab from SJU to Hotel Miramar was around 20 to 25 dollars.
Got taxi next morning to pier, cost of 30.00
Embarkation was a breeze…didn’t take long and was pretty organized.
We strolled around the ship and had lunch on the Lido until they would let us go to our rooms. Rooms were big and in my opinion very nice. Our group of 5 cruisers had 3 O.V. rooms. One was too cold, the other way too warm and one just right…(kinda sounds like the three bears, I know, but couldn’t resist)..The party with the warm room reported the problem to guest services and was told that it would be checked. After “checking” the room, they were told that it met Carnival’s standards and that nothing could be done to alleviate the “problem”…(what ever happened to the paying guest’s standards?) After more complaints to guest services they finally provided a fan. Wow, can you imagine, paying the price we paid for an Ocean View room, on vacation and having to sleep with a small fan blowing on you? Excellent service, Carnival, excellent service.
We attended a show or two, ate dinner in the Lido again then retired for the nite and low and behold, there sitting in front of my stateroom door was my poor little piece of missing luggage. Carnival redeemed itself a little bit at that point, but since it wasn’t Carnival’s fault in the first place, I would have to point my disappoint towards Delta. Delta, oh Delta, if I only knew then what I know now…my vacation surely would have been a disaster…but more of that further down….
The Islands were absolutely beautiful…. We had arranged a tour with Burlie (VI Scenic Tours) for St Thomas. Very informative, nice comfortable vehicle and Burlie was the sweetest thing…the only complaint I have is that there didn’t seem to have a speaker in the rear of the tour vehicle and she couldn’t hear the questions that were asked.
The second day…Day at sea….rained!
The third day..Barbados….took Carnival’s excursion on the Atlantis….in my opinion, wasn’t worth the money paid… Later that day, we booked a taxi for a tour of the island…well, the taxi was a beat up van with a broken seat, no air conditioner and a local driver named David…surprisingly, the tour was a very good one and we were shown beautiful views with photo ops….Go David!
Fourth day… we booked a tour with Cosol….Wow…what a day and what a tour…if you ever go to St. Lucia and get a chance to book a tour with Cosol, I would say, jump at it….He was great…our driver was named Adrian and was excellent. Everything Cosol says he would do and provide in his tours was done. He is true to his word and I highly recommend him!
Fifth day…St Kitts, we hired a taxi tour again. Our driver, Nigel, was courteous, informative and totally at our disposal….he kept telling us that we were on holiday and the day was ours to enjoy. He was very attentive to our wants…all we had to say was ,”oh look” and he would pull over, no matter where we were, so that we could take pictures. We toured the island, went to the outside fringes of the rain forest, went to a place where they do Batik and was able to watch a demonstration if we so wished…. Then we shopped, and shopped….oh what fun we had in St. Kitts!
Sixth day…tour of St. Marten with Island Marketing, LLC….Driver , Desmond, didn’t seem to want to be there….spoke very softly, people in back of van could not hear, seemed aggravated when we asked questions, but when spoken to outside of the van, he was extremely nice. He gave us 15 to 20 minutes at the stops we made….only two that I can remember….then brought us to the Sonesta Beach Resort for 3 hours of beach and relaxation…..nice, very nice….
Seventh day…back to San Juan and nightmares began….but before I get into that, let me summarize the cruise itself…
Embarkatiion…great and easy
Ship…easy to find our way around, but is large, so don’t forget that there is another end of it!
Ship personnel…saw our room steward on first day….and that was it…. Bar waiters…not friendly….MDR waiters….ah…ok….Maitre D…excellent!
Now back to the nightmare of Delta, Delta, Oh Delta…..
We disembarked early, around 7:30 or so and rushed to get taxi to airport….taxi driver rude, complained constantly about the weight of our luggage, well, hello, we did go shopping, you know…duh!
Got to airport around 7:45… ( our flight was for 11:50 am) went thru USDA quickly, went through customs quickly, walked forever until we found our gate and sat….whew, we’d made it, despite all the advice of not booking an early flight….we seemed to have breezed thru and all we had left to do was wait for the boarding call…which came at 8:30 pm that night….yes , you read right….we stayed in the airport 12 hours….the plane that was coming to get us had to make an emergency landing due to mechanical problems. Delta, then, had to find another plane and another crew to fly to San Juan and bring us back to Atlanta. That, I can see was not Delta’s fault, you know , I understand things happen and I’m just happy that I wasn’t on the plane when it had to make that emergency landing and I am very grateful that no one was harmed in that landing…but Delta, oh Delta….your customer service leaves a lot to be desired. Word about the delayed flight was going around for about an hour before they put it up on the board and made the announcement. Then we had to sit there and listen and watch as they called for and boarded the later flights to our destination….don’t you think it would have been nice to move us up since we had been there so early….but no…they didn’t and I guess to be fair, what they did was the right thing to do…but it was very aggravating to have to sit and watch! After about 4 hours of waiting, one of the men in our group of 5 went up to the Delta desk to see if perhaps they could put us on another flight…well, guess what….no other flights were available, but they offered their apologies and told him they were going to give him food vouchers, hotel voucher and free miles vouchers….umhmmmm…we had to make three trips to get the vouchers they promised…as they would print something up give to us, we would walk back to our seats and look them over , only to find half of them missing, so off we’d go back to the desk….after all that..we ended up with 2 vouchers each for $100 of free miles, 2 vouchers each for food (10.00 each) and a hotel voucher which we later found out was invalid…. Have you ever tried feeding two people the airport for 20.oo? Hot dogs were 6.95 each, no drinks included and no chips or French fries. When speaking to other stranded people from that flight we found out that they were given 4 food vouchers each…each worth $6.00…for a couple they each got 2 for lunch and two for dinner….we never got a dinner one, until we reached Atlanta and they printed out our vouchers for the next day….They moved us around the airport from gate to gate like a herd of cattle, first freezing our buns off, then giving us a taste of the heat of hell then finally to our final gate where we finally , at last, got on our plane to head to Atlanta. We were told once we arrived in Atlanta , a Delta rep would meet us and tell us what to do…well, guess what….? You got it… no rep! After finding and asking we were told to catch the tram and go to the second stop then find the Delta desks…. Find and dandy as cotton candy….we finally made it to the tram to find out that it was temporarily out of order , so off we went, lugging our carry on luggage and bags . If we didn’t walk two miles, we didn’t take a step….(in my opinion anyway) finally we found the desks and had to line up like cattle waiting to be branded….only to get to the counter and have to hear the reps arguing because one had told the other one how to do the vouchers four times already and she hadn’t gotten the hang of it yet….Now, come on people, after spending 12 + hours in the airport and enduring a 3.5 hour flight then having to walk halfway around the airport, did we really want to hear this bickering? No! Not to mention the fact that we walked away wondering if our vouchers would work, because according to them, they really didn’t know what they were doing…..whew! Well, to sum it up we arrived at the hotel, again with no luggage, tired, hungry and so very sleepy. We climbed into bed at 2:30 am with a 5:30 wake up call to leave the airport at 6 for a 7:20 flight, hoping and praying that the flight indeed would take place and that our beloved luggage would indeed be waiting for us in New Orleans. 3 hours of sleep later, we gratefully boarded the plane and 1.5 hours later arrived safely in New Orleans, rushed to baggage claim and lo and behold there were our bags with their beautiful colorful straps, coming around the conveyor thingy…what a beautiful sight!
Well, I know this has been a lengthy review, but I really needed to vent. I’m sorry if I bored you with my complaints…and I pray your travel begins and ends on the wings of angels, where the ride is the smoothest of all…..happy cruising my dear friends, happy cruising….and Delta, oh my Delta….get your crap together, PLEASE!