Enchantment of the Seas Cruise Review by Pstcrik: If you are a non smoker beware of RCL Enchantment of the Sea
Overall Member Rating
If you are a non smoker beware of RCL Enchantment of the Sea
Destination: Southern Caribbean
Arrival at the Pier looked like trouble was at hand. Passengers were stretched outside the terminal in two very long lines. The weather was cold and raining and the line was not moving. The terminal had lost power and could not process people through the metal detectors or the boarding counter without their computers. This went on for about 45 min. when they finally had to do something as passengers still outside were not happy and they let both security and RCL know about it. They finally started moving people through security after they found some hand held metal detectors and the boarding counter started hand writing peoples information. The process still took about 1 1/2 hours to get people inside and under cover. In all fairness to RCL they did try and make people in wheelchairs and older passengers comfortable by setting up chairs for them to sit on while they waited.
I had booked in the last 40 days prior to sailing so I did not have much of a choice on cabins. More I wound up directly below the atrium dance floor which proved to be very noisy at night with the band, dancing and chairs being dragged across the floor. I would certainly be more careful next time.
The Enchantment is quite an old ship in the fleet, well worn but clean and comfortable. The smell of tobacco smoke was the worst I have experienced in the last 10 years when cruise lines started to crack down on places you can smoke. Smokers were suppose to stay on the starboard side of the ship and then only on two outside decks. This was being completely ignored by both the smokers and the crew when a lot of people started to complain. I registered four complaints. Two with the crew who were in charge of the pool area and one at customer service desk and then a review I did up and left before getting off the ship. Never had anyone take this seriously or have a reply. I personally will not sail on this particular ship again and will investigate other RCL ships if I decide to go back. It is unacceptable in this day and age to have smoking ignored. I also sail with Celebrity,Princess and Holland and they are right on top of this situation. Even smoking on balconies are not acceptable with those lines. Smokers need to be given a deck off the back of the ship where the smoke blows out to sea rather than bothering a whole lot of other passengers.
Other than that situation the food was okay not great but the waiters, assistant waiters, room attendants and other crew were great and always trying to make your cruise a great one. RCL needs to also look at offering liquor packages such as on their sister line Celebrity. RCL did offer a wine package but not very flexible. I had bought a 6 bottle package and would have liked to add one more bottle nearing the end of the cruise but even if you paid the per bottle price as in the package they would not go for it. They wanted an additional $10 over the already $30 price per bottle. So in the end they lost the sale of an extra bottle. Very strange rules. Less
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