Arriving on board at approximately 3 pm we found our cabin . The first complaint at reception was at about 3.15 when we found our cabin toilet would not flush but when other cabins flushed ours filled with their effluent ! 2 hours later I went back to reception to ask when the toilet would be fixed . About 1 hour later it flushed by itself but when my wife used the toilet it would not flush . On the fifth occasion , Sunday morning 10.00 am , at reception they said a plumber would look at it ! The toilet was eventually replaced in the afternoon !
Dinner on the Saturday evening was served cold ( meant to be hot meals ) and was inedible . Fortunately we were able to go to the cafeteria and get pizza and chips from the self service ( with about 30% of the diners due to the miniscule portions being served ) which was far better than in the dining room . This practice of going to the cafeteria was the norm as it was the only place where vegetables were obtainable , no meals in the dining room had potatos served with them ! When food was returned uneaten ( being cold , too tough to cut , salads in bowls of water and being under cooked ) we were never asked why the food was uneaten , the waiters just removed the plates and brought the next course ! Only once were we asked at the end of our meal would we like coffee , which was cold when it was brought , and the waiters started to get the table ready for the next sitting while we drank it .
Any drinks purchased on the ship carried an automatic 15% service charge and if you bought water ashore it was confiscated on your return to the ship !
After the explosions in the engine room and the haphazard way in which our return to Southampton was carried out I would be surprised if any of the passengers on that cruise will ever return to MSC !!
I know it is the worst cruise ship and cruise line I have ever seen or trvalled with . Just in finishing food was unavailable after 8.30 pm until 7.00am , but if you did not eat at the gala nights no food was available after 5.00pm and you did not get a meal !!!!!