On arrival as we had no luggage labels a member of staff promptly applied them and the cases were taken out of the car by the staff. The check in very swift with pleasant staff and embarkation on to the ship was within 15 minutes.
Initially we were allocated an inside cabin, however we managed an upgrade (£100)to a double bed outside cabin. The move in one respect was good but the air condition would only blast out cold air, we finished up having a hot air fan heater in the cabin for the rest of the cruise.
The cabins are small so do not bring the cat as you will not be able to swing it. Also the room walls are paper thin so you can hear your neighbours talk and whatever else they get up too!!!! For the ladies they supply a very good hair-dryer not that I need one...
The ship is old but has had a certain amount of work carried out on it to make it more presentable.
The food was good we used the main restaurant the staff were pleasant and attentive. One morning we had breakfast in the restaurant I asked a waiter for some honey to be told this is self service its over there. Not what quite I expected as I know with HAL the steward would have got it for me.
We used the buffet on a few occasions the food was average.
We only went on one shore excursion which was value for money as we worked out that it would have cost us far more if we had gone independently. The shore Ex staff were helpful and certainly know what each tour has to offer.
There were 2 formal nights and it was nice to see guests making the effort to adhere to the dress code, something which is not always done so much on HAL ships. On casual dress nights guests still dressed smartly unlike our american cousins.
All the guests were polite and pleasant towards each other and there were no loud guests shouting off about how bad it the ship is again the yanks have a habit of doing this.
The crew who are a mixture of Greek(officers), British, Eastern European and Indian all were friendly and polite and apart from the one waiter could not be more helpful.
The entertainment staff were brilliant epically the cruise director and his assistant. There were plenty of games to take part in. There are plenty of board games and playing cards and a very extensive library.
On day 5 the ship went into code Red so all food and drink was served which confused the first time cruisers. The ship had plenty of hand sanitisers and staff were continually cleaning this was from day 1. We both went down with GIS when we got home. I don't blame the ship just some passenger(s) who have very bad personal hygiene routines. We did see people use the toilets and not wash there hands afterwards, disgusting cretins.
To be fair to the ship there was an announcement made to the passengers and letters left in cabins explaining why we were in code red and how to avoid spreading it (HAL don't do this.
Disembarkation was delayed as a lot of passengers had contracted GIS and had to be seen by the port public health officer before the ship was cleared.
On the whole this is not a 5 star cruise company, however the staff do deliver a high standard of service if they were placed in a newer ship then it would be a 5 star service.
Small ships are more friendly and you do not get the issues disembarking at ports waiting in a long line to get off. One further bonus one one child mad not hordes of kids running around the place.
Hull is a port that other cruise lines should consider as the majority of guests were from the North and Ireland and had looked at other cruises but did not want the take the long journey south.
Will we go again YES no knowing what we get.