good trip-bad concierge: Mariner of the Seas Cruise Review by rdking647
Overall Member Rating
good trip-bad concierge
Destination: Europe - Eastern Mediterranean
Embarkation: Rome (Civitavecchia)
the cruise left from citiaveccia,which is about an hour train ride from rome. the train ride was decent but be prepared for a major schlep from the train tracks to the ship. the train station in citiaveccia involves a lot of walking up and down stairs with luggage,a major fault of the port.
after getting to the ship their was a short line to check in,a shorter line then if we had a regular cabin.
After etting on the ship our cabin wasnt ready for occupancy for an hour,something they didnt bother telling us until we found out the elevators wouldnt stop at our floor.
the cruise itself was very good. their were really no major hiccups that could be blamed on RCL except for one. Our concierge. he was useless. On a previous trip on norwegian in a suite our concierge was great always checking up on us and doing what she More could to smooth our journey. Our concierge in RCL on teh other hand was lazy. the only time we saw him was if we went to the concierge lounge. Even things he was supposed to take care of (returning passports,arranging a back of the ship tour,etc) he either didnt do or only did so reluctantly.
over all I would take a RCL cruise again but I couldnt see paying the extra money for a suite if this is the type of service RCL provides for the extra money Less
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