We have just travelled on MSC Lirica for the past week around the western Med and i have to say it was the worst holiday experience we have ever had.
I will list all the problems below -
There is something seriously wrong with the staff on this ship. They don't know how to smile our at the least nod a greeting. If you are not italian or latino on this boat you have a problem. It was 5 days before our cabin attendant said hello to me.
When we embarked at Genoa there was no sense of welcome to our ship. We were shown to our cabin & that was it. We walked out of our cabin to be told by friends (not the staff !!!!!) that a safety drill was in progress & to get our lifejackets (in the cabin by the way !!!!!).
2. THE CABIN.
Cabin was a standard inside stateroom. Reasonable size apart from shower which you had to stepout off to turn around. No tea/coffee making facilities. Hairdryer is located in the bathroom which is great for the ladies as they cant see what they are doing with their hair after all the mirrors are misted up from the shower. Pillows are very small.
If you order anything on room service you incur a charge.
3. THE SHIP.
The ship is actually nice. There are a few things that need repairing (lift doors dented) it is just let down by the money grabbing staff.
A disapointment. The selection is very limited and seems to repeat itself twice during the week. Food from the buffet is pretty much the same thing every day.
BLOODY EXPENSIVE !!!!! If you want a drink you pay a 15% service charge every time you buy one, that makes a large beer approx 5.75 euros, cocktails & shorts are even more. Coke is approx 3.50 euros. It is possible to buy drink packages i.e 14 beers/12 cocktails deals, these come in the form of vouchers and it works out you get 1 free drink in the end, you still pay the 15% service charge when you purchase these though.
Tea/coffee & cold water is only free when the buffet on deck 11 is open.
The rest of the time you have to pay for it & the 15% service charge that comes with it.
This needs a major overhaul. There was 1 show per night & it seemed like it was the same show but with slightly different music & costumes each night. The only show that stood out was the Spirit of the Dance show (irish). The rest were very poor. Once again the entertainment team were very selective in who they interacted with.
Be prepared for a very rude awakening here. Most of the passengers on board were either italian/french or russian. Rude a""h*les in other words. Be prepared for queue jumping/barging through & just general lack of manners. I can put up with most things but these people just need a brain transplant. We
also had the pleasure of 3 groups of italian school-kids joining the boat, these little bastards were placed strategicly around the ship so they could keep everyone awake all night with their insistance in knocking on each others dorrs,running up & down corridors & shouting their conversations to each other when they are less than 2 feet apart. There is no reason why anybody should put up with this sort of behaviour and there was no supervison from the ships crew.
I have mentioned the 15% sevice charge incurred on all drinks above. Now to the daily service charge incurred by passengers on the boat. We were charged 7 euros per day EACH for services. Now over 7 days/nights this works out at 98 euros. In the company booklet it states that tipping is a matter of your own discretion & that the 7 euro per person daily charged is added to your bill as a convenience. There is NO SERVICE on this ship that is worth 7 euros per day. We complained that we were paying twice for the same service & recieved 50% off the sevice charge back.
The only thing MSC are interestd in is getting as much money out off you as possible. Nobody travel with them & if you have no choice do not fall for all there money grabbing tactics, insist on getting the service you pay for, if not don't pay it !!!!!!!!