This was my 25th Carnival cruise, and I have never been treated any other way than with the upmost service from Carnival in the past. This is the reason why I keep sailing Carnival. However, this cruise was a NIGHTMARE. I understand that there is no such thing as a perfect cruise, but one wrong thing after another happened, so I feel like I have to warn other future passengers about this ship.

My mom, sister and I got to the Port of Miami at 11:30 and were in line by noon. The three of us literally stood in line for 3 HOURS!!! We didn't get on the ship until 3 o'clock. The main problem is that there are so many people trying to get on board without their papers filled out. Not only does the embarkation staff take their time moving the line along, they don't make those without their papers filled out step to the side. By the time we got on board, our entire day was wasted! We had fifteen minutes to grab a bite to eat until they called for boat drill. We had 5:45 dinner, and were too full to eat because we ended up eating lunch so late. I've never seen the embarkation process such a mess! The staff claimed that it took such a long time because 3500 people were boarding.

When we first got to our cabin, it was so HOT! We called down to purser's and they said they would send someone down to fix it right away. After 6 hours, 3 more phone calls and some screaming and yelling, someone finally came. Read more