It is said that any organization reflects the attitudes of their leaders. Despite some individual efforts that were exactly what should be expected from a ship and it's staff, it's obvious that the Captain and all of this ships officers are due for reassignment. Hopefully they will be able to retrain or release these folks, they certainly do not deserve to continue in their current positions.
We all know the ship is due for a refit, perhaps even sale to another line, or even the scrap yard, but really a cruise is made or broken by the people that do the work. My cabin steward was non-existent. My complaints about not being able to close the door on the head went unheeded. Half the time the satellite TV was out, and not because of weather. Dirty dishes littered the tables and decks most of the time, if there was a job that could be done by one person you could be sure there were three watching the one work.
The entertainment included long violin solos by the cruise director, who should now become a captain in my opinion. Not that I like violin solos, but if the best you can do to entertain us is to play your fiddle, and you feel like you have to so you can deliver on your promise to entertain, then skip it and jump ship.
I'll stop complaining, but I'd recommend booking on another ship!!!