Birthday treat gone wrong!: Costa Serena Cruise Review by sydney and shirley walker
Overall Member Rating
Birthday treat gone wrong!
Destination: Europe - Western Mediterranean
Food - We got rather fed up with the self-service buffet type meals. Very basic food for the most part. Dinner was a little better if you like 5 or 6 courses and enjoy your pasta.
We felt the charges for excursions were almost extortionate. We were afraid to miss out by not going but this was not the case. We had to take 2 tours in French since there were insufficient numbers for an English tour. Fine for me but boring for hubby! Sorrento was the no.1 tour for me but it was cancelled because of lack of interest.
Service charges - We certainly didnt expect to pay 14euros per day for 7days! We embarked mid-afternoon on the 1st day and left just after 9am on our last day. Costa are fair reaping it in there since the previous guests in our room will have paid it too (their last day and our first day) and the next guests after us pay (our last day and their first day). To put it more simply - Costa reap double payment of service fees for 5 out of 7 days. I didnt really get that much service since nearly all of the cruise was self-service.
Nearly everyone we spoke to had similar feelings of discontent and one only had to behold the queues waiting at reception to know that a lot of changes need to be implemented soon to improve overall customer satisfaction.
We would certainly be in no hurry to book another Costa cruise. It was an expensive experience and the end result - try to manage another birthday treat for hubby! Less
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