Subscribe today
Get Cruise Critic in your inbox

Costa Serena Cruise Review by sydney and shirley walker

Home > Reviews > Member Reviews > Costa Serena Cruise Review by sydney and shirley walker
Costa Serena
Costa Serena
Member Name: sydney and shirley walker
Cruise Date: April 2011
Embarkation: Barcelona
Destination: Western Mediterranean
Cabin Category: B5
Cabin Number: 6259
Booking Method: Local Travel Agency
See More About: Costa Serena Cruise Reviews | Western Mediterranean Cruise Reviews | Costa Cruise Deals
Member Rating   Not Rated
Dining Not Rated
Public Rooms Not Rated
Cabins Not Rated
Entertainment Not Rated
Spa & Fitness Not Rated
Family & Children Not Rated
Shore Excursions Not Rated
Embarkation Not Rated
Service Not Rated
Value-for-Money Not Rated
Rates Not Rated
Write a cruise review!

Show the Lowest Price
Departure Month
Please select at least one vendor.
Avoya Travel
Travelocity.com
Expedia
American Discount Cruises
Cruise.com
Priceline.com
Sponsored Links:

red arrow
red arrow


Ship Facts: Costa Serena Review (by Cruise Critic!) | Costa Serena Deck Plans
Birthday treat gone wrong!
We had heard nothing but glowing reports from other family members who had taken several cruises with other companies. We booked our cruise through a travel agent and were quite happy with her recommendations. We arrived at the ship in good time and after finding our room with some difficulty deposited our belongings and began to explore. We sampled some food on deck 9 and had to use plastic plates and pyrex type beakers. Not what you would expect from a cruise ship! Away we went to explore further and soon I became sick. Spent the rest of the evening in bed while hubby went to dinner on his own. Not a great start to our holiday but we persevered with what was fast becoming a shuttle ship experience or Butlins boat type holiday. We said very little about our feelings of disappointment until we met Jackie and she soon let us know that this ship was certainly not the best she had encountered. Far from it! Then we met a French couple who seemed to have much the same reservations as ourselves and we were amazed to learn that they had boarded the ship at Marseilles. Far too much embarking and disembarking. Obviously its more lucrative for Costa to operate this way but I would prefer to embark with the same people and cruise with them before disembarking with them. That way maybe there would be a chance of meeting more people.

Food - We got rather fed up with the self-service buffet type meals. Very basic food for the most part. Dinner was a little better if you like 5 or 6 courses and enjoy your pasta.

We felt the charges for excursions were almost extortionate. We were afraid to miss out by not going but this was not the case. We had to take 2 tours in French since there were insufficient numbers for an English tour. Fine for me but boring for hubby! Sorrento was the no.1 tour for me but it was cancelled because of lack of interest.

Service charges - We certainly didnt expect to pay 14euros per day for 7days! We embarked mid-afternoon on the 1st day and left just after 9am on our last day. Costa are fair reaping it in there since the previous guests in our room will have paid it too (their last day and our first day) and the next guests after us pay (our last day and their first day). To put it more simply - Costa reap double payment of service fees for 5 out of 7 days. I didnt really get that much service since nearly all of the cruise was self-service.

Nearly everyone we spoke to had similar feelings of discontent and one only had to behold the queues waiting at reception to know that a lot of changes need to be implemented soon to improve overall customer satisfaction.

We would certainly be in no hurry to book another Costa cruise. It was an expensive experience and the end result - try to manage another birthday treat for hubby!


Publication Date: 05/11/11
More Costa Serena Cruise Reviews

Read the previous Costa Serena review Read the next Costa Serena review

Like This Review?



More Western Mediterranean Cruise Reviews
Cruise Critic's Costa Serena Review
Costa Cruise Deals
Costa Message Board
Write a cruise review!
About UsAdvertisingEditorial DisclaimerPress
PrivacySite MapStoreSubscribe
X

Thank You For Signing Up!

Please Note: To ensure delivery of your free e-letters, please add news@cruisecritic.com to your address book.

We're committed to protecting your privacy and will not rent or sell your e-mail address. By proceeding, you agree to our Privacy Policy and Terms of Use.