first and last: Costa Pacifica Cruise Review by Malcolm & Angela Hinchliffe
Overall Member Rating
first and last
Destination: Europe - Eastern Mediterranean
We found our cabin very nice, the on board crew very good (but unhappy), the ship spotless, the restaurant food excellent, the buffet food More OK.
However the fine detailing of being made to feel wanted, appreciated, important by the shore crews left a lot to be desired. From having no one to meet and greet us at Milan airport so that about twenty of us were left to drag our suitcases around the airport trying to find a Costa representative or even a Costa sign. Through the chaos of embarkation and disembarkation to being turfed out of our cabin on our last day at 08.00 to be taken to Milan airport for a flight which did not leave until 20.00, a seven hour wait at a small airport are typical examples of Costa`s poor, careless, shoulder shrugging attitude towards their customers.
Needless to say our first experience of cruising will most likely be our last thanks to Costa and no we will not be recommending them to our friends and family. Less
Cabin review: E19023
Good size room, view from front of ship, excellent shower/wet room, very quiet, excellent care by cabin staff.
Port and Shore Excursions
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