MSC Splendida Review

4.5 / 5.0
366 reviews

Not reccomended..

Review for the Western Mediterranean Cruise on MSC Splendida
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helio48
2-5 Cruises • Age 70s

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Sail Date: Apr 2011

We have just returned from an MSC Splendida cruise..The previous reviews warned of bad behavior and overcharges for usual amenities..We still were quite excited about the ports of call and our trip.MSC had given the incorrect time for embarkation..as 4:00 p.m.with all passengers needing to be on board at least 2 hours prior.They also missed the correct time of debarkation as 2:00 p.m. instead of 11:a.m. which cost us for an additional taxi ride!.The ship did not depart til Midnight and the Crew had NO idea about facts except to get our Credit card for fees.Next came the conversation with the Maitre D' Following the instruction we were given by MSC Fort Lauderdale to confirm dinner details..He was rude..unbending and yelled at us for interrupting his work!For a ship carrying 3900 guests and 1200 staff persons..They had one PR person dealing with unhappy clients..Awful food.( meaning worse than fast food outfits)untrained staff( Very helpful to the best of their ability)But in fact sad, overworked and bitter about their employers.Water was rationed to American guests ..One bottle per day and confiscated if bought at ports!!!Water..mind you.. Sold at a premium to all others..No coffee service with lunch and dinner again sold at a premium +15% service charge..Same for room service..Unlike other cruise ships..ON Splendida..They make you feel like YOU are intruding on their lives and NO one has an answer for any inquiry..Just the $$$$$$$ part gets their attention.We chose to cancel the Imposed Gratuity and tip only the folks who truly helped us feel taken care of..Then MSC adds a Donation to UNICEF..( Great organization) However they do not inform the clients unless it is challenged at paying time.In a nutshell..This is to prevent others from making the same mistake we just did..Please chose a smaller ship with some more experience..This one launched 2009 had first time help who could not keep up or understand their duties.Seasoned cruise clients would be horrified at what this ship sells instead of include..If you demend quality and good service go elsewhere.We spoke with numerous French and British people who felt as unhappy as we did..they too will NEVER use MSC again..Do not encourage bad behavior and pay ridiculous prices for it.

Cabin Review

Cabin 6
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